Omar Al-Salman Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Key Role: Customer Facing, Business Analyst, FSM System Analyst and Solution Design• Key Duties and Responsibilities:o Business Process Analysis and Designo Requirements Collectiono Customer Facingo High-Level Designo Low Level Designo Development Supporto Testing Supporto Executing User Acceptance Testingo Executing Integration Testingo Presentation and Demonstrationo Trainingo Documentationo Official communication with customer, written and verbalo Working directly with the client• Key Achievements:o Learned Comarch FSM technologyo Engaged in very quick manner in the business and system analysiso Created professional documents from scratch that were not existingo Very positive feedback from client on the produced outcomeso Was able to collect a lot of scattered information for a very complicated process and make a simplified and clear oneo Was able to play a dual role between the business team and the technical teamo Was able to act as a technical project manager in several timeso Engaged significantly in 3 Projects

Dubai, United Arab Emirates

• Key Role: HPSA Technical & Team Lead• Key Duties and Responsibilities: o UCBS/Du Project, HPSA Part: IN Replacement and PayMobile o HPSA Technology Consultation o Testing Support o Requirements Analysis o Efforts Estimation o Efforts Estimation • Key Achievements: o Trained 2 team members on HPSA o Proactively discovered gaps and presented solutions o Solution implementation within a short period and immense pressure o Engaged Proactively with other teams to enhance the e2e solution

Dubai, United Arab Emirates

• Key Role: Du MSP1 OPEX and CAPEX Projects of HPSA and HP-USLAM• Key Duties and Responsibilities: o USLAM CRs Project (as 7 CRs) o 5 CRs in USLAM and Production Fixes o HPSA Performance Enhancement CR o IUM Upgrade Project o IUM Production Fixes o NPG/BPI Technology Support. o USLAM Domain Lead o HPSA Domain Mentor o Involved in Activities of Design Office • Key Achievements: o Got Overachieved Rating o Brought Demand in USLAM Domain and Leaded Brightly o Solved couple of production issues in USLAM in 3 days instead of 10 days o Solved a serious issue in performance of HPSA that caused 5x degradation o Designed and Developed a web-based reporting tool of IUM statistics o Learned IUM and NPG o Successfully Trained and Gave KT to 5 resources on different technologies

Jordan, Amman

• Key Role: Technologies Consultation & Implementation of HPSA and USLAM• Projects Engagements: o 3 USLAM Projects to Du/Dubai: to Implement, to Migrate, to Enhance o USLAM Implementation, Etisalat-Ericsson/Egypt o HPSA Fixed-Line Migration (v4 to v6) and Enhancements, Du/Dubai o HPSA Mobile Migration (v4 to v5) and Enhancements, Du/Dubai o NPM Provisioning Bypass to HLR Project, Du/Dubai o CLMS Project, Etisalat/Abu Dhabi • Duties and Responsibilities: o Requirements Understanding o Solution Development o Functional Testing o Production Support• Key Achievements: o Got Overachieved Rating 3 times and Achieved Expectations 2 times o Played significant roles to successfully deliver 8 projects o Learned HPSA & USLAM Technologies o Earned lot of base skills (i.e. Linux, DB, Scripting, Programming, etc.) o Proactively engaged in the design and given creativity ideas o Developed 3 different northbound adapters in multiple environments o Traveled onsite for ~50%

Jordan, Amman

Training program in Zain-Jordan company in Amman for 3 months. Required for training course at "Jordan University of Science and Technology" for graduation.