Responsible for technical management of customer projects (VW & Ford) for latch and latch mini modules in NAFTA region.Generate technical basic concepts based on system specifications.Define, verificate, and approve customer related technical documents in coordination with project manager.Provide assistance and technical support to customer and plant teams (product and process improvement)

Manage and coordinate customer quality requirements with Ford & VW for latches and latch mini modules products in NAFTA region.Responsible to ensure APQP process for launch on new products, creation of PPAP, CP, Test plans, fixture conception,collaboration with local and global Industrialization and Design teams.Incorporate global changes to process CP, PFMEA, leading problem solving activities for RC, manage non-conformancequality cost reduction for launch phase and MSA… Show more Manage and coordinate customer quality requirements with Ford & VW for latches and latch mini modules products in NAFTA region.Responsible to ensure APQP process for launch on new products, creation of PPAP, CP, Test plans, fixture conception,collaboration with local and global Industrialization and Design teams.Incorporate global changes to process CP, PFMEA, leading problem solving activities for RC, manage non-conformancequality cost reduction for launch phase and MSA activities.Support on product changes, product and process analysis for improvements, field failure analysis and develop costsavings projects. Show less

•Head of business for BMW F15 striker program & Quality Engineer for FCA and Freightliner door module projects.•Managing APQP, PPAP, PFMEA, CP, Tests, Project Plans and Budget with Brose North America team for launch & series, establish process KPI, review and improve quality system documentation/procedures.•Supervise and train quality inspectors on production/quality activities and troubleshoot line issues.•Incorporate LPA, process, CP, PFMEA audits, launch and lead problem solving… Show more •Head of business for BMW F15 striker program & Quality Engineer for FCA and Freightliner door module projects.•Managing APQP, PPAP, PFMEA, CP, Tests, Project Plans and Budget with Brose North America team for launch & series, establish process KPI, review and improve quality system documentation/procedures.•Supervise and train quality inspectors on production/quality activities and troubleshoot line issues.•Incorporate LPA, process, CP, PFMEA audits, launch and lead problem solving activities under Lean 6Sigma methodology, manage non-conformance quality cost reduction and validation of supplier corrective actions.•Coordinate engineering changes, field failure analysis and develop cost savings projects with Brose North America team and customers.•Coach and lead production and logistics teams for quality and KPI improvements and Six Sigma training.Achievements:•Leaded and executed quality strategies under Lean 6Sigma methodology: increased quality output over 47% and reduced quality/engineering issues during FCA and Freightliner program launch phase.•Earned the FCA "Outstanding Quality Award” for the excellent performance throughout 2014.•Awarded the "0 PPM Service Award" by Brose North America for accomplishing 2-year "0" PPM trend with FCA (2012-2014).•Capitalized quality controls, processes and customer service: implemented a “continuous zero defect” mind set in door module programs.•Consolidated customer relationship: clarified customer issue specifications and methods, perform workshops with directed critical suppliers focused on pass-through characteristics.•Executed and headed cost saving/failure reduction activities on Mopar & FCA door module lines: amplified business performance by reducing more than 69% on process KPI “Not Right First Time” and productive scrap KPI in 50% (2012-2014) and more than 70% on NRFT / 22% in scrap (2014-2016), representing more than $60 KUSD reduction in non-quality costs and potential customer complaints. Show less

Six Sigma Green Belt Certification program at Benemerita Universidad Autónoma de Puebla

Professor for Lean Six Sigma Green Belt certification program

•Lead quality management, process monitoring, customer audits in sunroof programs (VW, Chrysler) & window regulators programs (BMW, Freightliner, Chrysler, Ford, Honda, Nissan)•Program project review, APQP, warranty analysis, engineering changes for window regulator programs with US, FR, DE development teams•Define quality analysis/reduction strategies; work & supervise manufacturing optimization activities in all window regulator facility.•Coordinate supplier assurance activities… Show more •Lead quality management, process monitoring, customer audits in sunroof programs (VW, Chrysler) & window regulators programs (BMW, Freightliner, Chrysler, Ford, Honda, Nissan)•Program project review, APQP, warranty analysis, engineering changes for window regulator programs with US, FR, DE development teams•Define quality analysis/reduction strategies; work & supervise manufacturing optimization activities in all window regulator facility.•Coordinate supplier assurance activities, containments, reworks & charges for national/international suppliers.•Lead problem solving activities (6-Sigma/Shainin) & define plans to reduce non-conformance quality costs.•Create and implement changes on PFMEA, CP, work instructions, product audit, error proofing & TPM plans.Achievements:•Fostered as “Project Quality Manager” for the BMW window regulator program (2010-2012) by the Director Program Manager in Europe: improved quality costs over 44%, driven ppm’s trend to “0”, BMW audits results over 80%, warranty procedures/prognosis development together with BMW to minimize warranty cases & maximized customer service satisfaction at BMW Spartanburg Plant.•Enabled as “Problem Solver Leader” by the Director of Operations North America to exit VW escalation process and improve customer satisfaction on all sunroof projects: succeeded in reaching “0” step VW escalation process with 56 /100 PPM target, “0” line complaints, line stops, noises issues, and 2.2/5 car audit.•Reduced sunroof warranty incidences over 35% based on detailed noise analysis, process/design improvement, components tear down analysis with INTEVA North America team.•Removed INTEVA from the Daimler Trucks North America list of the “ten worst suppliers” by consolidating a "0" PPM trend and maximizing DTNA scorecard in more than 29% Overall Performance (2009-2011)•Restructured the Quality System (documentation/procedures) for window regulators facility to fulfill ISO/TS 16949 certification (2008-2009). Show less

•Improve and review together with QA and SQA, quality on supplied parts; increase overall quality controls in the sunroof and window regulators projects. Provide support on problem solving and analysis for corrective actions on VW sunroof programs based on Shainin methodology.Achievements:•Established studies for component analysis accuracy and improved current line processes. Coordinated and devised noise reduction in the H-frame assembly of the VW sunroof programs, reduced 67% of… Show more •Improve and review together with QA and SQA, quality on supplied parts; increase overall quality controls in the sunroof and window regulators projects. Provide support on problem solving and analysis for corrective actions on VW sunroof programs based on Shainin methodology.Achievements:•Established studies for component analysis accuracy and improved current line processes. Coordinated and devised noise reduction in the H-frame assembly of the VW sunroof programs, reduced 67% of noise claims at VW.•Created a Defective Material Notification response program: 90% of corrective actions implemented for sunroof supplier components consolidating a cost recuperation in non-conforming product over $70 KUSD. Show less