Omar Ansari Email & Phone Number

San Francisco, California, US

Responsible for driving scalable operations with a focus on employee experience. Navigate through complexity and partner with the cross-functional people teams to help drive actions, accountability, and ownership.

Culver City, CA, US

• Responsible for leading HR shared services, including employee support, contingent workforce support, processes, and documentation, as well as recruiting coordinators, globally.
• Expansion of Shared Services Model: Launched tiered support model, including implementation of JIRA for HR case management.
• Process Improvement: Building out onboarding for countries that the company is expanding too (e.g. India), in partnership with IT, Workplace, TA.
• Contingent Workforce Program: Building out MSP/VMS for effective and compliant management of the contingent workforce and third party vendors.

San Francisco, California, US

• Responsible for leading the HR front and back-office operations for the Americas (US, Canada & Latin America). Focused on building a culture of continuous improvement, ensuring efficient and consistent employee.
• Expansion of Shared Services Model: Launched “People Consultants” (tier 2 HR Generalists) role to bridge the gap between tier 1 (Advisors) and HRBPs, resulting in decrease of escalations to HRBPs by 95%.
• Multiple Large Scale Position Eliminations: Owned HR Operations for multiple large scale position eliminations, including management of employee exit communications and support, employee data and reporting, legal.
• Implementation of KPIs: Ensured data driven, high performance culture by putting dashboards in place and holding team members accountable via transparency and coaching.
• Process Improvement and Alignment: Created multiple playbooks for key HR operations processes (e.g. terminations, deaths, transfers, relocations) using (Lucidchart) swimlanes and RASCI matrices to ensure roles and.

Sunnyvale, California, US

• Own global HR Operations/Service Delivery (workforce support, on-boarding through exits, employee document retention and data quality) and Talent Programs (contingent workforce program, employee recognition programs.
• Technology / IT Service Management (ITSM) Implementation: Launched global ITSM knowledge base and ticketing solution to scale and improve employee support for HR, Payroll, Stock, and Finance, in partnership with IT..
• Talent Enablement via SAP Fieldglass Implementation: Led cross functional effort (consisting of HR, Procurement, Legal, IT and the Business Groups) to design and launch a global contingent workforce vendor management.
• Talent Engagement via Employee Recognition Platform Implementation: Launched global peer to peer recognition platform (Workhuman), which includes Years of Service anniversary milestones. Program helps reinforce.
• Global Scaling via Offshoring Operations: Redesigned the organization with a goal to better scale & increase accountability. Design/built/launched a low-cost HR Service Center in Armenia to provide follow the sun.

San Jose, CA, US

• Ensured smooth service delivery by new, global center of excellence based in Prague for North America (NA) Marketing.
• Offshoring Operations: Drove the key activities related to the transition, shaving $5M from a $35M budget.
• Cross-Functional Program Management: Led the critical “Holiday” period program, contributing to goal of over 20 $100M GMV days.

Sunnyvale, CA, US

Led a team responsible for HR Shared Services operations, including reporting/metrics and auditing/maintaining policies. Global ownership of Contingent Workforce and Background Checks programs. Created HR strategy and plan for Altaba (Yahoo spinoff), including HRO vendor selection. Selected for and key contributor to the Verizon/Yahoo integration effort.

Sunnyvale, CA, US

Program managed (using Agile/Scrum methodology) multiple data platforms (APIs serving internal customers). Ensured the team had the necessary cloud infrastructure to perform big data processing.

Sunnyvale, CA, US

Program managed cross-functional Implementation and thereafter managed broadband and mobile partnerships with Yahoo partners (Verizon and Frontier Communications) that generated more than $35M in annual gross revenue (via sharing of ad revenue on co-branded products).

Sunnyvale, CA, US

As Head of Flickr Customer Care (leading a team of six), was responsible for managing member support operations (global billing, technical and abuse support). Hired to bring best practices and scale to the acquired startup via leveraging Yahoo’s global Customer Care infrastructure.

Sunnyvale, CA, US

Led a team of responsible for ensuring 70+ Yahoo properties’ customer support needs were met. Managed offshore calls centers. Devised and enforced abuse, privacy, and legal policies, with Legal. Increased customer satisfaction by 15%. Managed a budget of over $10M to within 5% (of plan). Rolled out a forecasting tool in partnership with Finance.

Sunnyvale, CA, US

Houston, Texas, US

Bachelors Of Science, Electrical Engineering

Coursework, Business Administration And Management, General