Omar Enrique Brito Ramirez Email & Phone Number

Bournemouth, Gb

Bournemouth, England, United Kingdom

Local leadership and engagement, partnering closely with the Spain and Portugal Lead and Regional Community Engagement Managers to understand priorities, trends, risks, and opportunities.Local innovation and implementation, developing and applying playbooks and impact pilots to optimize global strategy for Host Growth, Engagement and Impact, which includes Policy and Commercial outcomes.Measuring and understanding the needs of Airbnb Host Community both qualitatively and quantitatively. My responsabilities:* Co-develop, implement and drive the territory execution of the operating system, including delivery of highly impactful Monthly Business Reviews for EMEA* Localise, track and report on the local community KPIs* Develop and unlock collaborative partnerships with key stakeholders and functions, including Market Managers, Policy Managers, Central Community team and EMEA Community Managers* Work closely with the Regional Lead and Regional Sr. Community Engagement Manager to support short and long-term Growth, Engagement, and Impact goals, including Business and Policy objectives* Working with XFN leaders to leverage Host feedback and improve local programs and the platform

Bogotá, Capital District, Colombia

As the Community Relationship Manager for Airbnb, I was focused on recruiting, onboarding, and supporting engaged Airbnb hosts in South America, the Caribbean, and Central America as part of the Community Leaders program. The Community Leaders are hosts who have volunteered to bring hosts in their area together in a local Host Club to collaborate, share, and collectively grow with Airbnb.I was the primary point of contact for a group of ~100 Leaders, serving as their go-to person at Airbnb, dedicated to answering their questions and addressing their concerns. I supported the Community Leaders with managing their Clubs of local hosts, providing them with content and ideas to increase engagement, also helping them to organize and run virtual and in person events for hosts gatherings.

Bogotá, Capital District, Colombia

As an account manager I had a direct relationship with a worldwide group of clients (around 75 at a time) being their main point of contact at all times, starting at their post-sales experience with an onboarding on their dashboard visibility, processes to follow and tools to use.I was responsible for communicating quickly and clearly with these clients to help them with any account-related questions, solve issues regarding their design requests and work with creative directors, team leaders and designers to provide a seamless experience.

Bogota,D.C., Capital District, Colombia

In charge of a group of Trainers (10 to 20) and being responsible for the planning and implementation of all the training batches incoming for the campaign (regularly 50 to 100 trainees in group of 20 each month). Also designing and creating training programs and training material for regular training process and uptraining sessions. Always working in synergy with all the different areas: Operations, QualityAnalyst, WorkForce, Finance, HR, Recruitment and more.

Bogotá, Distrito Capital, Colombia

Being part of the Learning & Development team, the first "Staff" position on this organization for me. Being not just the responsible for the proper training process of every new agent on the team but also the one who provides the new updates to the regular agents from operations. Selected as one of the first participants on the TrainEx program leaded by Teleperformance Mexico to improve the performance as a Trainer.

Bogotá D.C., Colombia

This is the position assigned to the best CSRs of the LOB, where I was providing inmediate assistance to those who needed help to follow the right procedure in difficult scenarios for them. This role demands a high leve of expertise not just from the knowledge base but also about the customer experience to provide.

Bogotá D.C., Colombia

As a CSR, I stood out as a "Top Performer" throughout my team (around 50 more agents). There was two main KPIs measured for this role, CSat (1 to 5 stars provided by customers) where I reached a media of 4.85 as the highest number of the group and AHT really low in comparisson of the rest, demonstrating an effective and efficience process.

Ecuador

Through my role, I played an active role as part of the pharmaceutical products manufacturing team; here, I applied my consummate industry skills when dealing with the production, filling and packaging of various presentations managed by the companyHighlights from my role include:• Aided the smooth operation of the production process, ensuring the operations ran safely and smoothly and that the plant delivered quality results• Helped to boost the plant's production rate by approx. 100%, achieved when implementing improvements across the manufacturing processes, over a 12 month period

Ecuador

Within this post, I was ultimately answerable for running the operation of the La Catolica branch. I exercised my astute interpersonal competence when conversing suppliers, customers and employees at all levelsHighlights from my role include:• Accomplished a swift promotion, progressing from a junior position to manager in under two months• Steered and guided a team of 10; undertook a new process, involving generating and delivering sales and service reports for the first time in the franchise; increased branch performance through taking action as per report results

Maturín, Venezuela

Here, I performed execution of anticorrosive surface protection work in tanks and pipes.Highlights from my role included: • Managed the sandblasting processes, cleaning surfaces in steel and concrete pipes and structures, alongside dealing with anticorrosive protection and surface painting tasks• Conceptualised and developed a maintenance plan for the portable air compressors (based on the RCM methodology) which was respectively rolled out across the business

Maturín. Venezuela

Developed as a Mechanical Maintenance Engineer in activities for surface preparation, such as Hand Tool Cleaning (SSPC-SP2), Power Tool Cleaning (SSPC-SP3) and White Metal Blast Cleaning (SSPC-SP5) with the application of sandblasting method.

Ingeniero En Mantenimiento Mecánico

Mechanical Engineering

Activities and Societies: Participante en la Revista MEC@ULA ( http://mecaula.com.ve/ )