Established in 2014, Finest Bazaar has become the UK's premier online electronics accessories provider. We specialise in providing mobile phone accessories such as cases, covers, screen protectors and many more at competitive prices.Main responsibilitiesDay to day management of multiple E-Commerce sites (1 year Magento 2 & 1 year Shopify)Maintaining SEO, social media (Hootsuite), e-mail marketing (Mailchimp & Omnisend), PPC (Google shopping, paid social), product feeds (Facebook Shopping, Google Shopping, Fruugo, Ebay & Amazon)Create, write copy and upload products via LinnworksGraphic design (Creating all visuals for websites and social media)Video productionBlog writingCreating and maintaining the marketing calendarsReport and optimise websitesIncrease traffic and improving conversion ratesAchievements Certified Shopify PartnerBulit Shopify websiteLaunched RIINO premium mobile phone accessory brand

F&Y Consultant Ltd is a well-established recruiting company based in Birmingham. We specialise in recruiting English speaking graduates to get roles in teaching English in China. Main responsibilities • Building and optimising the companies social media• Maintenance of the website and SEO copywriting.• Creating and developing the company blog and press releases• Email marketing via MailChimp• Designing and producing promotional material for digital and print marketing

Verse Group is a digital design and innovations agency, as one the account managers I was responsible for the pub brands of Mitchell & Butlers this included Sizzling Pub & Grill, O’Neill’s and Ember Inns. My remit was to manage the design, content and maintenance of their brand and outlet level websites, emails and app updates.Key responsibilities Dealing with key stakeholders on both sides of the agreement - Client & 
multiple teams. Managing multiple projects with varying timescales. Self-motivation & creation of unique ideas to help drive engagement with 
customer digital channels. Taking requirements & briefing these to relevant Agency teams. Attending client meetings across the Midlands & UK to collate customer 
requirements. Preparing reports on successes & potential learnings following digital 
campaigns.

My main responsibilities were to develop and manage the Midland Metro Alliance’s digital strategy which identifies risks and opportunities and how these will be managed and leads on developing and executing the Midland Metro Alliance’s marketing communications.This included developing, writing and managing a wide range of marketing collateral for use by the wider Engagement Team, as well as leading on identifying and managing the MMA's presence at external events, ensuring that attendees have the relevant marketing support required.I was responsible for line managing the Digital Marketing Assistant and to forge strong relationships with local suppliers.Key Objectives• Contribute to the Engagement Management Plan and subsequent team plans in order to provide detailed insight into current and future plans for the MMA’s marketing and digital marketing• Manage the MMA's day-to-day website, info and social media presence, including monitoring, responding to enquiries and complaints in an accurate, professional and timely manner• Ensure that any external messages are aligned with messages to other stakeholder groups, working closely with wider Engagement Team to ensure clear and consistent communications• Project manage the production of digital and print content, including video, articles, imagery, photography, social media posts, infographics etc. in partnership with agencies where applicable and internal resource• Manage the calendar of external events to ensure highly targeted marketing collateral support and resourcing• Monitor and produce reports on MMA, partner and competitor social media coverage for the Head of Engagement• Support and advise wider MMA members where appropriate in their use of social media with regards to helping to promote MMA

Native Web is a digital agency based in Worcestershire, specialising in creative digital marketing with an emphasis on HTML Emails, Interactive Experiences, WordPress Portals, Gamification and Analytics. My role as the Digital Account Manager include: • Being an Account Manager for a key client and major UK brand, O2.• Interpret client briefs accurately and produce full proposals and estimates of work• Produce strong time project planning of online projects• Liaise with internal and external parties to ensure milestones are met and projects are delivered on budget and relationships are nurtured.• Manage client expectations through proactive project management and planning.• Involved in new client pitches and presentations of new and innovative projects.• Adhering to digital marketing best practice, across a range of areas, from email marketing to web portals, gamification and interactive tools.• Using reporting tools such as Google Analytics, Litmus (for emails) and produce regular branded reports of useful data along with recommendation.

Inspired Thinking Group (ITG) is a unique company that helps consumer-facing businesses to significantly improve the efficiency of their marketing operations and the effectiveness of their customer communications by using the latest digital and data technologies.The responsibilities of a Social Media Executive is managing a number of Facebook Social profiles in the hospitality sector. The role is customer service centric responding to community content (posts etc.) generated, help analyse and create reports and escalating any issues to the appropriate internal/client teams.

Focused on developing UK & EU accounts. Managing a client portfolio (including renewal negotiations and up-selling) with a strong emphasis on forging long-term relationships in close collaboration with the Sales team. Ensuring a top notch customer experience for existing clients by understanding business objectives and aligning them with platform functionality. Advising existing clients on best practices that will drive ROI. Identifying and driving potential growth areas with existing clients. Maintaining constant contact from initial on-boarding process through negotiation of renewal coordinate support requests and further training for existing clients.

Rosso Rosso is a West Midlands based digital media consultancy, specialists in social media management, analytics and branding. The central philosophy of Rosso Rosso is to express and share the passion of our partners brand and to grow business through the digital medium.

Social Media Buz is a digital marketing agency that focuses on delivering social media solutions for businesses. Social Media Buz work with companies from various sectors from technology, security, colleges and premiership football clubs.My role was as a senior manager and my responsibility was to lead a team of marketing executives in project managing, strategy, implementation and analytic reporting for clients.Devise social media campaigns by creating bespoke social media strategies for clients, liaising with companies to help achieve business goals.Implementing social media campaigns with a team correctly using social media platforms such as Facebook, Twitter, LinkedIn, Pinterest and Google+.Providing reports and analytics to measure the success of campaigns.Creative and content lead for the output of the company and clients.Key AchievementsConsulting tutor at South & City College Birmingham, assisted in training social media apprentices.Delivering seminars on social media at the Business Information Portal Expo in Birmingham 2013.

The Phone Co-op is a British telecommunications cooperative, which operates under self-imposed environmental and ethical guidelines. It provides telephone and internet services, including web hosting and broadband to private customers, charities and other co-operatives. This role is customer facing where the primary remit is to advise and inform in a technical nature the users of the Phone Co-op broadband services. The aim is to ensure satisfaction to customers and to support the customer services department.My role includes;First and second line broadband technical and email support.Analysing and diagnosing current and potential technical issues.Liaising with suppliers and 3rd party agents to resolve customers issues in a timely manner.Communicate with customers via telephone and email representing the company.Assisting and training other members of the technical support team.Key achievementsBecame acting team leader for a period of over a month where I had the role of managing the workflow of a team of six personnel, escalate issues and be in constant contact with customers, clients and suppliers.I have been assisting the marketing department since September, 2011 using my previous digital marketing experience. I have had an active role in social media through updating, monitoring, reporting and advising on best practices on multiple platforms.Since October, 2012 I have also assisted in digital marketing offering advice on PPC, SEO, website analytics and planning digital campaigns.

Findel plc is a dynamic multi channel retailer operating across the business-to-consumer and business-to-business marketplaces. Findel trades across three divisions, Home Shopping, Education and Healthcare. Letterbox is part of the Findel Direct division, selling toys and educational activities for children.This role was to assist with the online marketing Letterbox which is a FMCG brand. My role included;Assisting in the creation of html emails and site bannersReporting on the success of outgoing email campaignsMaintaining a competitor activity file Approving new affiliate applicationsApproving affiliate salesEmailing affiliates with latest offers and bannersDeveloping relationships with top affiliates to increase salesUpdating web content

DSGi is a FTSE 250 organisation spanning the whole of Europe. I worked primarily on the B2B proposition; this was combined with working on two B2C online only propositions, called Mac Warehouse and Microwarehouse, as well as PC World Business and Equanet.PPC- create reports to cover all metrics such as CTR, CPC, CPM, CR%, CPA to name but a few. Check all destination URL, and create landing pages for specific campaigns and start from scratch vendor campaignsAffiliate Scheme - Liaise with Affiliate Future, Commission Junction and DGM, providing promotional information, creative and incentives for the affiliates, as well as overseeing validation processPrice Comparison sites - Manage the relationship with the major price comparison sites, ensuring the feeds are live and conversion rates are maintained for a cost effective campaignEmail Marketing - Provide content and product information for email templates and work with the data team on the segmentation of the customer baseReporting and Analysis - The major benefit of digital marketing is the ability to accurately report on performance and I provide a range of daily, weekly and monthly reports for the senior management.Key Achievements Restructuring the entire email campaign bringing co-ordination not just through the marketing team but in other key areas such buying and vendor specialists. We doubled our CR% on the previous 6 months of the campaign.