Marcelo Teixeira✅ Email & Phone Number

Divinópolis, Mg, Br

Divinópolis, Minas Gerais, Brazil · Hybrid

As a Systems, Support and Implementation Analyst, my duty is to provide technical support to systems provided to customers (City Halls) and system users who are experiencing problems with a digital product or service. Solve complex technical challenges, analyze logs and system data, providing detailed reports and recommendations to the development team, in addition to making personalized customizations and system improvements, in addition to creating Scripts and Reports in various programming languages.Co-training and mentoring with other employees in creating and maintaining supporting documentation and collaborating with other teams to identify and resolve recurring issues.High-level technical support, involving the solution and development of systems, Monitoring of servers and corporate subsystems, Gap Analysis of usability of services and equipment for B2C customers.

As a web developer, my passion is utilizing my WordPress experience and advanced skills in HTML, CSS, JavaScript, TypeScript, and SQL to create innovative digital solutions. From creating responsive layouts to implementing interactive functionality, I'm committed to delivering high-performance, visually appealing web products. With a user-centric approach and attention to detail, I constantly strive to raise the bar on quality by delivering exceptional online experiences that drive my clients' success.

Divinópolis, Minas Gerais, Brazil

As an IT intern, I immerse myself in dynamic environments, contributing to the success of business operations through the implementation and advanced support of ERP systems. My dedication extends to customer service, providing effective solutions and quick problem resolutions. With a solid understanding of SQL and ORACLE, I actively collaborate in system implementations, ensuring integrity and efficiency at each stage of the process. I am committed to learning and growing in this constantly evolving field, while contributing to operational excellence and customer satisfaction.

Divinópolis, Minas Gerais, Brazil

Provide technical support to customers and internal company employees who are experiencing problems with a digital product or service. Solve complex technical challenges, analyze system logs and data, providing detailed reports and recommendations to the development team.Co-training and mentoring with other employees in creating and maintaining supporting documentation and collaborating with other teams to identify and resolve recurring issues.High-level technical support, involving the solution and activation of systems, Monitoring of servers and corporate subsystems, Usability Gap Analysis of services and equipment for B2C customers.

Doctorate (Ph.D.), Software Engineering

Bachelor Degree, Software Engineering

Software Engineering offers comprehensive training in systems development, agile methodologies and project management. With an emphasis.

Master Of Business Administration - Mba, Sales Management

Activities and Societies: >>Analyze the business environment and the impact of innovation. >>Develop interaction models with clients.

Lato Sensu Postgraduate - Specialization, Occupational Safety Engineering

Activities and Societies: >>Risk management and accident prevention in the workplace. >>Covers ergonomics, occupational hygiene.

Higher Technology Course (Cst), Analysis And Systems Development

The degree in Systems Analysis and Development offers practical and specialized training in programming, requirements analysis.

Technical Diploma, Systems Development Technician

Training as a technician in Systems Development allowed me to have solid knowledge in programming languages ​​such as HTML, CSS.