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Omar Cheikh is listed as Senior Technology Executive | Strategic Leadership & Innovation in IT | Global Operations Expert | Multilingual based in Djibouti, Djibouti, Djibouti. AeroLeads shows a matched LinkedIn profile for Omar Cheikh.
Omar Cheikh previously worked as Assistant Director IT Customer Care at Fordham University and Senior Team Lead-Fordham IT at Fordham University. Omar Cheikh holds Bachelor'S Degree, Computer Science from Fordham University.
With over 17 years of experience in information management, I have led and delivered multiple projects that enhanced efficiency, productivity, and revenue growth for Fordham University, one of the leading private universities in the US. My core competencies include IT service management (ITSM), customer relationship management (CRM), business intelligence (BI), and analytical skills.As the Assistant Director of IT Customer Care, I managed the implementation of an enterprise-wide ITSM system, created workflows to streamline departmental processes, and integrated teams to improve operational efficiency. I also provided group-level KPI analytics and reporting to upper management using Power BI, SQL reporting, and Crystal Reports. In addition, I trained and onboarded new staff and student workers, ensuring smooth transitions and effective collaborations. My mission is to drive innovation and excellence in information management, leveraging my global business acumen and communication skills. I hold a Master's degree in Global Business Administration from the University of Barcelona, and I speak fluent French, Arabic, and English.
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Bronx, New York, United States
Led IT customer care operations, driving innovation and efficiency.Managed the implementation of an enterprise-wide ITSM system.Created workflows to streamline departmental processes and enhance operational efficiency.Integrated teams to improve productivity and process efficiency.Provided group-level KPI analytics and reporting to upper management.
Bronx, New York, United States
Effectively trained and onboarded new Helpdesk employees and student workers, ensuring a smooth transition and efficient team collaboration.Spearheaded and managed multiple projects to enhance customer service, resulting in improved client satisfaction and loyalty.Demonstrated exceptional organizational skills by successfully managing and prioritizing.
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Omar Cheikh is listed as Senior Technology Executive | Strategic Leadership & Innovation in IT | Global Operations Expert | Multilingual.
Omar Cheikh is based in Djibouti, Djibouti, Djibouti.
Omar Cheikh has worked for Fordham University.
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Omar Cheikh holds Bachelor'S Degree, Computer Science from Fordham University.
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