⚡ Omar Cruz Email & Phone Number

Mechelen, Flemish Region, Belgium

- Be in the daily first line to respond to customers, colleagues and partners using the ALSO IoT platform and help them from a technical perspective.- Take an active role before the implementation of an IoT project (understanding customer needs, evaluating the possible options to propose alternatives, assisting customer on the decisions), during the execution of the project (to assist from a technical perspective, making sure that all goes as planned but also adjusting the plan in case it's… Show more - Be in the daily first line to respond to customers, colleagues and partners using the ALSO IoT platform and help them from a technical perspective.- Take an active role before the implementation of an IoT project (understanding customer needs, evaluating the possible options to propose alternatives, assisting customer on the decisions), during the execution of the project (to assist from a technical perspective, making sure that all goes as planned but also adjusting the plan in case it's needed) and finally assisting when all is already up and running (proceeding with fine tuning when needed, training customers, etc).- Be a bi-directional bridge to connect customers and sales teams with our Dev team and Vice-versa.- Participation on the analysis and selection of new hardware to be integrated into the ALSO IoT Platform. Show less

Brussels Area, Belgium

• Take care of customer requests for technical support (Software & Hardware) on the Connected Manufacturing domain.• Work closely with Sales Teams to assist on any technical question.• Train customers when needed.• Work with Sales to help define technical requirements for installations or custom work.• Work closely with Software Development Team to improve the software.• Analysis of data and testing of new devices.

Région De Bruxelles, Belgique

* Working on daily basis with Global Account Managers, to develop long termrelationships, being focal point for quotations, customer requests and day today account activities. Work on RFPs and any other type of customer requests.* Working with the local Sales teams based on different countries to detect new Business Opportunities and work on them.* Through project lists and regular updates keep management aware of all business opportunities.* Sell by phone, proactively seek… Show more * Working on daily basis with Global Account Managers, to develop long termrelationships, being focal point for quotations, customer requests and day today account activities. Work on RFPs and any other type of customer requests.* Working with the local Sales teams based on different countries to detect new Business Opportunities and work on them.* Through project lists and regular updates keep management aware of all business opportunities.* Sell by phone, proactively seek sales: Prospect and Target Nominated Accounts (including account qualification, appointments setting, follow up and closure).* Regular (weekly basis) updates with customers to check status of quotes and orders in progress.* Worked with Account Teams like: Swift, Hewlett Packard, Goodyear, Atlas Copco, Proximus, etc. Show less

Région De Paris, France

* Full understanding of the Voice offer. Work with Product Managers and Marketing team to prepare and give trainings for Sales Teams about voice offer features and customer value proposition.* Work with Account Teams on the elaboration of support documents as Customer Presentations, Business Cases, External Customer References, etc.* Work with final customers to understand their voice needs.* Strong relationships with Account Teams (sales, presales and support teams) to understand… Show more * Full understanding of the Voice offer. Work with Product Managers and Marketing team to prepare and give trainings for Sales Teams about voice offer features and customer value proposition.* Work with Account Teams on the elaboration of support documents as Customer Presentations, Business Cases, External Customer References, etc.* Work with final customers to understand their voice needs.* Strong relationships with Account Teams (sales, presales and support teams) to understand voice success and then prepare replication kits.* Animation of the “Voice Community” sharing with Account Teams usefulinformation as latest news and customer cases. Show less

Région De Paris, France

* Work closely with Product Managers and Marketing teams to analyze and synthesize Sales Guides for different offers.* Training and Support to Orange Account Teams in the use of Knowledge Management tools as Sharepoints and Wikis.* Direct contact with customers in events as Orange Live (Amsterdam).* Work with C-Level People within the Company to assign them Customers and Acount Teams, in the frame of the Executive Sponsorship Program.

Bogota, Colombia

* Security acceptance testing for the new VoIP platform of the company.* Administration of Network and Security Platforms (FW, IPS, IDS).* Security policy implementation for Windows and Linux Servers.* Introductory sessions about Information Security for customers.

Bogota, Colombia

* Installation and acceptance testing of VoIP solutions for customers (Telecom Providers as Telmex and others).* Post-sale technical support.

Bogota, Colombia

* Administration and operation of the LAN Network and IT Applications.* Technical Support to the users of GPSs and radio communications.

Micromaster In Internet Of Things

Master Of Engineering In Information Technology - Télécom Bretagne, Services And Business Engineering

IMT Atlantique, created in 2017 from the merger of "École des Mines de Nantes" and "Télécom Bretagne"

Engineer, Electronics