Omar Francis Email & Phone Number

Mountain View, Ca, Us

New York, Us

- Supporting over 120+ users both in-person and remote in a PC/Mac environment- Streamlined onboarding and offboarding process - Scripted first-time SSH key generation - Scripted offboarding employees by combining multiple processes- Created self-service documentation for new hires- Migrated Nagios and Observium between servers.- Deployed Google Cloud Print to reduce manual work of installing drivers- Led rollouts of varying degrees of complexity - Migrated/Upgraded wireless controller - Deployed LDAP as a service solution for NY office - Deployed Hangouts Meet to G Suite domain

Mountain View, Ca, Us

- Provided in-person and remote support to users on Chrome OS, Windows, Mac OSX, Ubuntu- Led the onboarding process and IT training for nooglers (40+ bi/weekly) for the NYC campus Was in charge of staffing the onboarding sessions appropriately based on headcount Worked with inventory team on quality/stock issues for new hire equipment Ensured the process ran smoothly and was the point of contact for the HR team- Worked as an assistant PM for the Network team, preparing the network in new spaces Deployed new MDF as part of a multi-phase project to improve redundancy Collaborated with external/internal teams on mitigating a major network failure Conducted IDF audits prior to opening of new spaces-Analyzed reported issues from walkups and created documentation to reduce support load by 19% Noticed increased walkups from TVCs and took initiative to narrow down causes This decreased the time and difficulty in getting users productive-Provided mentorship to new residents and interns on processes and procedures

Mountain View, Ca, Us

- Supported Googlers via walkups and desk visits.- Conducted site surveys of networking switches- Led a project to update printer signage throughout the campus and created documentation on intranet to document the changes to legacy hardware- Updated wireless heat maps to get a more reliable state of the current network and make appropriate decisions

Brooklyn, Ny, Us

- Providing PC and Apple support to a company of 100+ employees.- Software license management and Computer auditing.- Building and imaging various systems including Mac OSX 10.5 to 10.7, and Windows XP to Windows 7.- Configuring Cisco waps and Apple base stations for deploying New York office wireless access.- IPhone, Blackberry, and Droid configuration.

Fort Mill, Sc, Us

-Reassigned from Trade Floor Lead-Responsible for coordinating the deployment of Windows 7 across the New York campus.-Serving as Lead Technician for day one support issues, supervising 10 technicians.- 1st escalation point for day one migration issues

Fort Mill, Sc, Us

Trade Floor Imac Lead (Credit Suisse)- Responsible for successful implementation of Trade Floor moves and installations- Resolved numerous Break/Fix issues that occured in moves of over 100+ workstations- Resolved escalations of issues with high profile users from MDRs to Executives- Provided support of over 1000+ users in various levels of banking

Port Washington, Ny, Us

-Field technician working under contract for the Nyc Dept of Education.-Troubleshooting Dell/Hp/Apple computer, performing repairs and upgrades onsite.-Lexmark printer troubleshooting and maintenance.-Parts ordering with Dell, Lexmark, Apple vendors.

New York, Ny, Us

• Responsible for dorm trouble tickets (router repair, connectivity issues)• Terminating and activating network ports• Creating Images and imaging with Norton Ghost• Troubleshooting students laptops and desktop computers

Bronx, Ny, Us

Worked as a technician responding to an average of 5-6 tickets a dayAssisted students and faculty with the operation of the computersProvided daily technical support resolving hardware and network issues

Bachelor Of Technology (Btech), Computer Technology/Computer Systems Technology

Associates, Computer Information Systems