- Supporting over 120+ users both in-person and remote in a PC/Mac environment- Streamlined onboarding and offboarding process - Scripted first-time SSH key generation - Scripted offboarding employees by combining multiple processes- Created self-service documentation for new hires- Migrated Nagios and Observium between servers.- Deployed Google Cloud Print to reduce manual work of installing drivers- Led rollouts of varying degrees of complexity - Migrated/Upgraded wireless controller - Deployed LDAP as a service solution for NY office - Deployed Hangouts Meet to G Suite domain

- Provided in-person and remote support to users on Chrome OS, Windows, Mac OSX, Ubuntu- Led the onboarding process and IT training for nooglers (40+ bi/weekly) for the NYC campus Was in charge of staffing the onboarding sessions appropriately based on headcount Worked with inventory team on quality/stock issues for new hire equipment Ensured the process ran smoothly and was the point of contact for the HR team- Worked as an assistant PM for the Network team, preparing the network in new spaces Deployed new MDF as part of a multi-phase project to improve redundancy Collaborated with external/internal teams on mitigating a major network failure Conducted IDF audits prior to opening of new spaces-Analyzed reported issues from walkups and created documentation to reduce support load by 19% Noticed increased walkups from TVCs and took initiative to narrow down causes This decreased the time and difficulty in getting users productive-Provided mentorship to new residents and interns on processes and procedures

- Supported Googlers via walkups and desk visits.- Conducted site surveys of networking switches- Led a project to update printer signage throughout the campus and created documentation on intranet to document the changes to legacy hardware- Updated wireless heat maps to get a more reliable state of the current network and make appropriate decisions

- Providing PC and Apple support to a company of 100+ employees.- Software license management and Computer auditing.- Building and imaging various systems including Mac OSX 10.5 to 10.7, and Windows XP to Windows 7.- Configuring Cisco waps and Apple base stations for deploying New York office wireless access.- IPhone, Blackberry, and Droid configuration.

-Reassigned from Trade Floor Lead-Responsible for coordinating the deployment of Windows 7 across the New York campus.-Serving as Lead Technician for day one support issues, supervising 10 technicians.- 1st escalation point for day one migration issues

Trade Floor Imac Lead (Credit Suisse)- Responsible for successful implementation of Trade Floor moves and installations- Resolved numerous Break/Fix issues that occured in moves of over 100+ workstations- Resolved escalations of issues with high profile users from MDRs to Executives- Provided support of over 1000+ users in various levels of banking

-Field technician working under contract for the Nyc Dept of Education.-Troubleshooting Dell/Hp/Apple computer, performing repairs and upgrades onsite.-Lexmark printer troubleshooting and maintenance.-Parts ordering with Dell, Lexmark, Apple vendors.

• Responsible for dorm trouble tickets (router repair, connectivity issues)• Terminating and activating network ports• Creating Images and imaging with Norton Ghost• Troubleshooting students laptops and desktop computers

Worked as a technician responding to an average of 5-6 tickets a dayAssisted students and faculty with the operation of the computersProvided daily technical support resolving hardware and network issues