Omar Galván Email & Phone Number

Madrid, Es

Madrid, Es

Parques Reunidos is one of the leading, fastest-growing leisure park operators in the world. With 50 years’ experience, it owns and operates over 50 leisure centers across Europe, North America and Australia.As we face this new digitalization process to redefine guest experience, as Virtual Queueing Ops. Manager for Parque Warner Madrid and Parque de Atracciones de Madrid, I assist the Company in:- Coordinate a multidisciplinary team as a link between Operations, Marketing, Finance, and Support and Development to evaluate and improve the product and customer touchpoints.- Focus the role of product manager on customer experience, aligning customer journey strategies with the company's business objectives.- Digitalization and optimization of queue management systems for improved service, revenue management, and operational efficiency.- Market research, competitor analysis, audience reception studies, and research and adoption of new trends.- Planning marketing strategies, implementing plans and promotions, communication, and designing - impactful commercial materials (advertising, social media content, etc.).- Management and scaling of technical support for the platform and digital devices, as well as maintenance of brand image, product display, HTML editing, etc.- Analysis of key performance indicators (KPIs) for operations and system evaluation.

Madrid, Comunidad De Madrid, España

Powerful technology solutions to grow businesses and create connected guest experiences – and accesso delivers! Our patented and award-winning solutions drive increased revenue for attraction operators, improving the guest experience while helping our clients streamline operations and harness the power of data to educate business and marketing decisions.As the Program Manager for Spain, I assist the Company in:- Represent Client Services on Incidents and manage both internal and external communication.- Liaise/coordinate internationally with product teams and our partners to report on issues affecting the service relationship with all tiers of merchants to ensure timely resolution of client requests and optimize service continuity.- Managing the Product Backlog (prioritization, monitoring, improvement) following Accesso and Parques Reunidos methods and respecting the roadmap, identified in collaboration with the stakeholders.- Taking ownership of the product evolution vision in the short, medium and long term and maintaining the appropriate flow to align with our project vision, and developing functional documentation as well as evaluating solutions in collaboration with the development team.

Madrid, Comunidad De Madrid, España

OUIGO Spain, independent subsidiary of the French national rail company SNCF, is the new high-speed trains operator which flows from the opening up of the European railways market. A brand new project that makes this efficient, fast and environmentally friendly transport accesible to everyone. As Crew Member we assist the project in:- Playing the major role in decision-making as Onboard-Service Director, ensuring the regular operation is managed properly and being a link between the Operations Center, conductor and crew members, station staff and passengers.- Performing different roles as a member of a committed and versatile team which aims to create a safe and confortable space that exceeds everyone's expectations.- Taking action to maintain active, punctual and safe operations.- Assisting as qualified officer when the situation so requires.- Supervising, managing and monitoring all customer journey tasks from the Operations Center so passengers can get the most of their travel.

Madrid Y Alrededores, España

Air Canada is proud to be named Skytrax Best Airline in North America and we show the world what Canada is made of. We fly the flag of an excellent customer service which is sensitive to cultural diversity with the highest training in customer management, hospitality and building customer relationships.- Supervise all related to customer journey at Madrid airport.- Provide flawless, upscale, professional and high class customer service experiences on a daily basis.- Assist handling agents with all day-of-travel and airport matters, including ticketing, connections, upgrades, baggage handling and special in-flight meal requirements.- Demonstrate a strong sense of team work and comradery as excellent social skills and the ability to form effective relationships.

Madrid Area, Spain

At the Engineering and Maintenance Dept. we work in an environment which demands strong deliverables with short deadlines, along with the ability to identify problems and drive appropriate solutions.- Participate on aircraft deliveries ensuring their smooth completion and compliance with Internal Audit procedures and requirements.- Responsible for sourcing and procurement for services required maintaining office equipment inventory.- Provide support reporting to the general manager, assisting to the preparation, generation and consolidation of regular reports.- Ensure operation of equipment by completing preventive maintenance requirements.- Registration of hired, fired or resigned employees.

Orlando, Florida

In Disney, we proudly continue the legacy of creating world-class stories and experiences for every member of the family. Together, we coordinate a team that works on a specific project, creating a profesional, clear and stimulating work environment which always exceeds the expectations of our guests.- Coordinate guests’ enquiries and requests achieving Disney service standards.- Analyzing data sets to find ways to solve problems relating to a business's customers. - Front desk and concierge tasks for all in-property hotels and resorts.- Personal vacation planner, customizing the most efficient and enjoyable experience filled with attractive benefits and including an array of personalized perks.- Assist guests in 3 different languages in the largest tourist destination in the world.- Supervise the perfect operation of the 4 theme parks and 25 hotels which beyond guests’ expectation proactively.- Work with other line of business to maintain a consistent guest service standard.- Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling.

Madrid Y Alrededores, España

OCC works to efficiently manage the operational performance of all stations work groups as assigned for Iberia Express, the world´s most punctual airline. A team that serves to enhance overall situational awareness, provide critical situational management capabilities and coordinate responses to all incidents that impact more than 40 airports along Europe.- Prepare flights, seating configurations, daily reports, boarding procedures and carry-on regulations.- Perform revenue analysis to review effectiveness of pricing, reporting to the Station Manager.- Ensure IATA, ICAO, Airline, and airport regulations are followed.- Monitor and report on performance against those standards and to ensure appropriate corrective action is taken in all the airports where Iberia Express operates to ensure customer and Company requirements are consistently met.

The Airport Supervisor supports the Station Manager in executing all Iberia Express’ strategies to ensure a superior level of customer service and a very efficent operation that will delight our passengers and associates at the airport. It leads and establishes priorities for the team to deliver a remarkable airport experience by assisting in the development of all procedures, maintaining the utmost safety standards are upheld, and using our time and resources wisely.- Makes decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of international, national and local port authorities.- Performs an on-site supervision of the daily operation at Madrid airport, coordinating boardings and supporting connections between ground staff and cabin crew.- Supervises all billing and vouchers issued for disruptive operation.- Shapes culture of team through action, presence, and reinforcement of behaviors.- Represents the company in the airport through public relations activities.

Madrid Y Alrededores, España

Two Latin American flag carriers merged to warmly take our passengers even further, always providing an excellent customer service and performing ticketing and those activities related to boarding and deplaning passengers at the ticket counter, gate or baggage area to ensure completion of all tasks. - Assist passengers with reservations and ticketing procedures, and providing necessary travel information.- Prepare paperwork/computer entries related to boarding and/or deplaning passengers as required.- Coordinate with internal resources to ensure passenger information is processed and flights are dispatched on –time.- Respond to emergencies, routine and/or non-routine events.- Prepare flights, seating configurations and daily reports.

Orlando, Florida, Estados Unidos

As Disney interns, we become part of the magic that is known worldwide, gaining valuable on-the-job experience working in the biggest tourist destination in the world and participating in college courseworks. It provides an unique and diverse learning and working experience leaded by The Walt Disney Company being one of the most recognized national intership programs in the United States.- Ensure the safety of amusement rides, theaters and attractions operation provides the best experience to our guests.- Assist with guest crowd control and facilitate the guest experience at various types of entertainment offerings, efficiently handling any emergency situations to ensure the safety of guests and cast members- Master the skill of "Merchantaining" combining retail and entertainment to assist our guests in a positive, friendly and helpful attitude to uphold our high show quality standard.- Operate sales system to complete cash transactions, stock and inventory control.- Transalte and assist guests and fellow cast members in three different languages.

Pozuelo De Alarcón Y Alrededores, España

Postgraduate Diploma In Tourism Management - Minor In Human Resources Management

Team Leadership

Degree In Tourism

Toa - Airport Technical Operations Certificate

Human Resources Management