CTO Analyst – New York, NYOvation Workplace Services December 2023 – March 2024• Troubleshoot IT related issues using MacOS, Windows 10, JAMF, Service Center, and Terminal at PepsiCo.• Reimaged MacBooks to required standards using JAMF, Terminal and laptop whitelisting software.• AV Support for small to medium size conference rooms using iPadOS, Zoom, DTEN and Polycom.• Managed inventory and responsible for disposal tasks using Service Now and Microsoft Excel.Data Center Technician – Piscataway, NJThe Peak Organization, Inc. July 2023 – July 2023• Rack and stack 1-4 rack unit devices within network cabinets at QTS Data Centers.• Installed DRAMs, GPU components, SFP and ethernet cables onto Dell and HP servers.• Unboxed servers, 1-4 RU devices, ethernet, SFP and power cables for immediate use.• Diagnosed and troubleshot installation issues with onsite network engineers.IT Specialist – Rochester, NYDecisionOne Corporation/Ovation Workplace Services March 2023 – March 2023• Assisted IT Team at MKI Instruments, Inc. sites with ransomware attack using decryption software, Active Directory (AD), Register Editor and Dell Image Assist.• Deployed laptops and PCs for engineers and VIP personnel on a priority basis.• Configured VoIP Poly conference phones and equipment with remote network team.IT Specialist – Stamford, CTRandstad Technologies December 2022 – February 2023• Deployed cloud laptops at Odyssey Holdings Group using Service Now, Microsoft Endpoint and Azure AD. • Retrieved old laptops and assets from employees using Microsoft Teams, Microsoft Outlook, Service Now and Microsoft SharePoint.IT Specialist – New York, NYAXA Professionals October 2022 – November 2022• Deployed cloud laptops at Moet Hennessy using PXE Boot, AD, and Windows 10.• Assisted employees with IT related issues at Tech Bar using Windows 10, Okta, and Microsoft 365.

IT Specialist at Symrise Inc.

• Created a stock trade automation project, using Java and Eclipse IDE.• Provided a 10-week plan that emphasized on application completion.• Wrote a Software Design Document (SDD) for application modifications.• Collaborated with software engineers using Pair Programming methodology.• Involved in a 3-week project with interns that recommended solutions for data quality verification.