Omar Hassab Email and Phone Number
People manager with a diverse experience of leading global technical teams across multiple domains and roles. Built strong operational management and customer service skills from a long tenure in Technical Support teams. Currently leading a team of engineers providing remote technical support for Broadcom products. Previously led a software engineering team responsible for integration testing of 5G RAN components. Technical areas of expertise include various fields such as software testing, agile methodology, virtualization, cloud, storage and backup.
Td Synnex
View- Website:
- tdsynnex.com/na/us
- Employees:
- 13094
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Technical Support ManagerTd SynnexNew Cairo City, Cairo Governorate, Eg
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Technical Support ManagerTd Synnex Oct 2024 - Present -
Manager 2, 5G Software EngineeringDell Technologies Jul 2023 - Oct 2024• Managed testing engineers located in Egypt, Vietnam and Canada who worked within development scrum teams applying agile practices.• Documented and standardized a process for tracking features quality.• Helped the team improve test coverage and test automation counts.• Managed a project with an external vendor to deploy a tool which became used by all project teams for lab management and orchestration. -
Manager 2, Technical SupportDell Technologies Apr 2022 - Jul 2023Cairo, Egypt• Hired more than 40 diverse engineers in Cairo VxRail team.• Had a strong record of developing talent and supporting their growth. • Developed an individual KPI scorecard that afterwards gone global.• Enhanced quality practices in the team which enabled consistent attainment of customer experience targets.
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Manager 1, Technical SupportDell Technologies Oct 2020 - Mar 2022• Helped a previously underachieving team get back to green SLOs by huge focus on operational efficiency.• Owned the EMEA Backlog KPI and managed to maintain it on target.• Led a team of new hires into being the top performing team in EMEA in terms of productivity, positive survey counts and case quality.
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Technical Support Engineer IiDell Technologies Aug 2017 - Sep 2020• Managed complex escalations with VMware & Cisco until resolution.• Shared knowledge by creating 44 new knowledge base articles.• Provided trainings to newly hired employees on technical products, tools and processes.
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Technical Support Engineer 1Dell Technologies Apr 2015 - Jul 2017Cairo, Egypt• Collaborated with storage teams on host side troubleshooting, while working on multiple operating systems such as Linux, AIX & HPE.• Was a go to engineer for troubleshooting problems on Windows and ESXi hosts supporting enterprise customers from all over the world.
Omar Hassab Education Details
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Computer Science And Engineering -
Institute Of Embedded Systems/Real Time Systems
Frequently Asked Questions about Omar Hassab
What company does Omar Hassab work for?
Omar Hassab works for Td Synnex
What is Omar Hassab's role at the current company?
Omar Hassab's current role is Technical Support Manager.
What schools did Omar Hassab attend?
Omar Hassab attended The German University In Cairo, Ulm University.
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