Omar Hopkinson Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

I listen and deliver with the intent to meet mutual needs. Adaptavist - Great people doing great work resulting in great outcomes.

Toronto, Canada Area

Managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulations and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined region.

• Monitor screening operations at Pre-Board Screening (PBS), Hold-Baggage Screening (HBS) and Non-Passenger Screening (NPS) checkpoints to ensure procedural compliance to CASTA’s Standard Operating Procedures (SOPs).
• Observe and report on screening operations at PBS, HBS and NPS screening checkpoints to ensure compliance to CATSA's screening service contracts.
• Observe and report on customer service and overall quality of service delivery, including compliance of Screening Officers (SOs) with CATSA’s standards for professional conduct and dress and deportment;
• Observe and report on daily trends associated with operational capacity, service delivery and throughput efficiency at screening checkpoints.
• Observe record and report on the effectiveness of SC management of checkpoint operations, including supervision and coaching.
• Assist CATSA regional management, police and law enforcement in responding to incidents and conduct associated follow-up

Ottawa, Canada Area

Key Responsibility AreasOperational Capacity and Efficiency and Regulations, Policies, Procedures, Programs- Responsible for the design, coordination and implementation of performance assessment and performance measurement frameworks aligned with operational objectives and corporate requirements;- Conceptualizing and designing new approaches and.

Ottawa, Canada Area

Develop and disseminate framework for Operations Performance Oversight Program (OPOP)Support the development of new methodologies, SOPs and compliance criteria. Work with internal stakeholders to achieve operational targets. Develop training programs for new Performance Officers across Canada. Deliver training and information sessions to internal as.

Conducting classroom-based training and other web-based learning sessions (e.g. Webinars).Evaluating and certifying screening officers in accordance with CATSA’s National Certification program. Providing ongoing performance coaching to screening officers and assisting screening contractors in conducting training exercises and simulations at the screening.

• Deliver existing management and technical and non-technical training programs to staff in local region and various system offices throughout Canada
• Develop, Assess and Update modules for Training Programs such as New Hire training, Sales training, Technical training, etc
• Coach and mentor members of the Training and Development team to ensure the continuous improvement of team’s learning deliverables
• Research and develop management and staff training programs while adhering to program design and adult learning principles
• Consult with managers and staff regarding the use of skills learned in training and assist in the removal of barriers for increased utilization of those skills
• Select and develop teaching aids, such as training handbooks, demonstration models, multimedia visual aids, and reference materials

Analyze client information, providing recommendations on possible improvements to products and services.Coach and Train new hires and High Value team/conduct Pod sessions, Team Meetings along with evaluation of call quality and Statistical maintenanceResolve client inquires as the one point of contact for TELUS Mobility Troubleshoot technical service.

Education record

Certificate, Adult Education

Great Distance Learning Course for those looking to get into the Adult Education and Professional Facilitator Field.

Foundations, Business Analysis, 70

Iso 9001 : Lead Auditor (Tpecs), Auditing

Certificate, Business Analysis, University

Foundations in Business Analysis

Bachelor'S Degree, Drawing And Painting, University

An active participant in the local and national art and entertainment scene.

Certificate, Online Learning And Design, College

Online Learning Theories and Developing Online Course Content

Certificate, Business Analysis