Omari Mitchell Email & Phone Number

Pittsburg, Ca, Us

Oakland, California, Us

San Francisco, California, Us

Windows System Administrator• Managed various third-party vendors that ranged from MSP (Managed Service Providers) to contractors with specialized skills like Oracle and SQL database management.• Deployed, administered and supported Windows servers in a fast-paced, demanding business environment.• Setup SSO (Single Signon) for multiple applications.• Administered VMware virtual machines, hypervisors and clusters.• Administered Active Directory, Group Policies, and network shares.• Monitored system performance and diagnosed software/hardware problems.• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, and reviewing system and application logs.Significant Accomplishment: Worked on a successful Core conversion. Supported vendors and users, created production and test environments, and assisted in setting up cash recyclers.

• Provide support to multiple business units within Bank of the West.• Perform monthly maintenance to Transaction Processing applications.• Develop Transaction Processing project plans for assigned projects as well as create test plans for the Transaction Processing Test Team.• Create and update internal documentation.• Participate in weekly on-call rotation, performing weekly installs, and providing after hours support.• Complete Cherwell trouble tickets as they come into department queue.• Troubleshoot hardware, software, and application issues.• Support and assist in the updating of internal batch processes relating to Transaction Processing.• Act as BOTW’s primary IT resource for Conix dupe detection system.• Design and build out application, web, and SQL database server environments as needed.• Directly support the life of a check as it makes its way through the bank; beginning with point of captures all the way through statement processing and image archiving.• Support and manage third party applications such as FIS’ Vision IP and CONIX’s DupeDetective.• Update servers with the latest Microsoft security patches and JAVA updates.

• Support engineer for Bank of the West’s eTimeBanker site (customer self service site). The site is 24/7 and is considered to be a branch that operates 24/7 that services Bank of the West’s customers for online banking. This is a highly visible application for the bank.• Installs new builds from vendors that integrate new products, services, and improvements.• Update SSL Verisign certificates for Production and test server environments.• Plan, test, maintain, and support smooth backup and recovery for business continuity and disaster recovery.• Apply Microsoft security patches to the servers on a monthly basis.• Troubleshoot hardware, software, and application issues.• Manages multiple projects and provides technical leadership.

• Administered and maintained SharePoint sites and sub-sites.• Created SharePoint sites for users.• Deployed third-party SharePoint solution packages to assist users in daily tasks.• Managed site quotas and file size limits. • Provided SharePoint support to end users.• Managed system security and upgrades.• Assist users with creating workflows in the SharePoint environment.• Apply Microsoft security patches to the servers.

• Design, code, test, and implement automation tools for Billing-West legacy systems.• Allocate monthly release and development testing libraries for Billing-West.• Provide rotating 24x7 help desk support for developers with code delivery problems.• Update, maintain, and distribute the Software Configuration Management Plan for each release.• Demote and unfreeze components for developers that need to make changes to their code.• Validate and approve package promotion for TRACS.• Maintain the servers and databases for the Planning team’s test data repository and research tool.• Track and update progress of trouble tickets assigned to the SCM team.• Project management and coordination.

• Design, code, test, and implement automation tools for Billing-West legacy systems.• Allocate monthly release and development testing libraries for Billing-West.• Provide rotating 24x7 help desk support for developers with code delivery problems.• Update, maintain, and distribute the Software Configuration Management Plan for each release.• Demote and unfreeze components for developers that need to make changes to their code.• Validate and approve package promotion for TRACS.• Maintain the servers and databases for the Planning team’s test data repository and research tool.• Track and update progress of trouble tickets assigned to the SCM team.• Project management and coordination.

Master Of Science (M.S.), Management Of Technology

Bachelor Of Science (B.S.), Computer Science