• Created strategies for driving traffic and engagement online and developed compelling content that resonates with the target audience.• Analyzed data to measure the effectiveness of marketing campaigns and made data-driven decisions to optimize marketing strategies. • Executed social media campaigns that increase awareness, engagement, and conversions across various platforms.

• Communicated and collaborated utilizing tools like Slack, Zoom, and Google Sheets, in addition to the internal ChowNow platform.• Executed multi-step processes such as bulk menu creation, editing and onboarding setup with detail, precision and accuracy.• Effectively articulated issues and addressed problems by implementing solutions across multiple projects and teams.• Developed, organized, and managed content, translating complex information into user-friendly structures.• Displayed ability to manipulate large datasets and dashboards, assessing priorities and meeting deadlines that exceeded expectations.

• Performed duties for over 1000 employees to administer benefit programs.• Administered benefit plans, analyzed employee eligibility, and communicated with participants and vendors.• Assisted employees with issues and concerns regarding their benefits package, troubleshoot problems, and served as an interface betweenemployee and vendor.• Communicated and instructed coworkers on digital features of the benefits platform, achieving a 98% adoption rate.• Investigated benefit issues and improved operations, speed, and accuracy by 8%.

• Determined economic and geographic target markets of potential buyers for new listings.• Created marketing campaigns to enhance professional growth and promote listings.• Regularly toured new listings to improve market knowledge and builder trends continually.

• Regulated onboarding process front-to-end for BUSA employees.• Assisted the Banking Team with onboarding requests in any capacity, including the onboarding process for temps, contractors, and all external staff members.• Supported OU moves/creations/Line Manager changes once management approves.• Streamlined and optimized the onboarding process, resulting in a 10% reduction in onboarding time and a 15% reduction in onboarding costs.

• Serve as an expert in handling and resolving client inquiries and benefits renewal.• Develop and leverage a broad understanding of ADP products to support client needs.• Learned and navigated ADP's vast systems to resolve client issues with a turnaround time of less than 48 hours, resulting in a customer satisfaction rating of 97%.• Increased annual client renewals by 7.5% by utilizing successful outreach techniques and providing clients with renewal updates.

• Supported Senior Vice President in daily tasks, meetings, reports, scheduling, etc.• Assisted in marketing events with correspondence, invitations, and filing system.

• Performed pre-interview phone screening, relaying the most desirable candidates to the manager.• Coordinated and conducted new hire orientations and onboarding of employees.• Acquired new employee information and processed benefit enrollment.

• Assisted in managing branch operations and handling risk and compliance.• Branch designee with a leadership role to ensure day-to-day operational excellence.• Produced effective business plans that successfully increased traffic and clientele.