Omar Idbeis Email & Phone Number

Australia

Sydney, New South Wales, Australia

• Configure, install, and connect computer and network hardware
• Work with IT Global Services Manager and IT staff to prioritize, escalate and manage open incidents based on priority and resource availability
• Create/document helpdesk tickets for all reports of information systems problems including system unavailability, unacceptable response time, unauthorized access, missing files, and virus infections
• Immediately notify the IT Global Services Manager if an information security incident meets the escalation criteria established by the team
• Reset fixed passwords, and otherwise re-initializes user access control mechanisms
• Review logs, audit trails, and other shared information systems records indicating the activity that took place, and as necessary, promptly notifies others of unusual or suspicious events

North Sydney, New South Wales, Australia

• Responding to and resolving requests and incidents within timely manner and appropriate level of urgency to exceed Service Level Agreements whilst providing an outstanding customer service experience
• Assisting in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software (onsite, remote and via out TechStop walk up support solution)
• Management of moves, adds and changes of desktop technology hardware for single, multi-user and office moves.
• Managing and maintaining accurate inventory of local hardware assets.
• Coordinating hardware and software requests.
• Ad hoc project work involving the application of systems analysis techniques, researching technology options and colleague consultation.

Sydney, Australia

• This role manages the workforce and learning systems (myCareer), training curriculum, and schedule training records; manages reporting, employee enquires and works closely with the Training Specialist team to ensure.
• Actively manage and utilise appropriate tools (cornerstone/myCareer Learning Management System) and methods to address user support queries.
• Provide systems training and high quality technical advice and support to staff on a wide range of ICT functions (cornerstone/myCareer Learning Management System )
• Manage reporting dashboards and provide compliance reporting and analytics to internal stakeholders Identify gaps, process and system improvements to ensure a robust and fully utilised Learning Management System
• Support the Training Manager to ensure the training schedule and resources are allocated effectively, including coordinating and track training resources (i.e. Training kits) across multiple sites

Castle Hill, New South Wales, Australia

• Duties & Responsibilities:
• Provide timely, accurate, effective and high quality customer service consistent with Service NSW service standards and business requirements, as assessed by internal reviews and customer feedback.
• Promote the adoption of digital services and educate users.
• Monitor digital performance in centre and take actions to increase adoption and drive usage.
• Achieve weekly/monthly targets as prescribed by the centre manager.
• Work within a high volume, high pressure contact centre environment.

Parramatta, New South Wales, Australia

• Duties & Responsibilities:
• Provide technical support, primarily troubleshooting user issues with Microsoft Outlook.
• Monitored the agency’s data storage and performed maintenance and configuration of Nagios (network monitoring tool).
• Providing server patching reports to the Director when required.
• Responsible for updating and maintaining the inventory for the Parramatta data centres.
• Audit patching success for remote servers and remediate failed updates.

Syria, Damascuse

• Duties & Responsibilities
• Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Train people in computer system use.
• Provide technical administration and leadership to customers on products, systems and configuration to ensure optimal outcomes that deliver efficiency
• Analyse equipment performance records in order to determine the need for repair or replacement.
• Research new technology, and implement it or recommend its implementation.

Syria

• Duties & Responsibilities
• Providing outsourcing support for Helpdesk and networking solutions for (350) PC
• Diagnose hardware and software problems, and replace defective components.
• Maintain and administer computer networks and related computing environments
• installing and configuring computer hardware, software, systems, networks, printers, scanners and Anti-Virus Kaspersky
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.

Syria

• Duties & Responsibilities
• Provide extensive 1st and 2nd level support for head office and other four branches
• Reporting to IT manager and coordinate with other tram players in the head office and other 4 branches to solve all problems
• Install and maintain windows (Windows XP and Windows 7) and network hardware and software
• Evaluate and modify system's performance.
• Create User and Computer Accounts Rest Passwords recover profiles.