Omar J. Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

-Develop, implement, and oversee effective debt collection strategies to ensure timely and successful recovery of outstanding debts.-Recruit, train, and supervise a team of debt collectors and support staff, ensuring adherence to company policies and regulatory guidelines.-Track key performance indicators (KPIs), monitor productivity, and ensure targets are met or exceeded. -Provide coaching and feedback to the team to improve performance.-Engage directly with high-value clients to negotiate payment plans, settlements, and resolve disputes in a professional and empathetic manner.-Ensure all collection activities comply with relevant laws, including the Consumer Protection Regulation Law (CPRL) and other applicable regulations.-Identify potential risks in the collection process and implement risk mitigation strategies to protect the company from financial loss.-Prepare regular reports on collection progress, outstanding accounts, and financial impact for senior management. Analyze trends and suggest improvements.Work with IT and other departments to implement or optimize collection software and tools to streamline processes and improve efficiency.-Address escalated cases, complex debtor situations, and disputes to ensure satisfactory outcomes while maintaining customer relationships.-Drive ongoing improvements in collection practices, processes, and policies to enhance effectiveness and efficiency of the debt recovery operations.

Dubai, United Arab Emirates

Client: Citi Bank* Leading a team of 15 Internal Collection Agents & a Team Coordinator along with 2 External collection agents.* Keeping a track on the cases provided by the client.* Motivating the team to achieve high standards and KPI targets.* Dealing with and resolving problems and issues which arise. * Maintaining the daily and weekly records of the recovery.* Monitoring & reporting on standards & performance targets.* Mentoring and training up junior and new staff.* Identifying target markets and how best to reach them.

Dubai,Uae

Client: Citi Bank* Develop, implement and maintain corporate credit and collections policies.* Perform collection follow up on potential credit risk accounts with significant past due amounts. Resolve complex collection issues. * Establish and develop collection agency relationships and processes, while monitoring agencies for performance and cost-effectiveness. * Establish and review credit limits for both new and existing accounts. * Resolve complex collection issues. * Establish and develop collection agency relationships and processes, while monitoring agencies for performance and cost-effectiveness.* Assists in performing general ledger accounting functions as needed and/or assigned (e.g. general ledger, purchasing, etc.) for the purpose of ensuring that department functions are completed in an accurate and timely manner during short times of need.* Maintains a wide variety of financial information, files and records for the purpose of ensuring the availability of documentation and compliance with established policies and regulatory guidelines. * Handling complaints, settling disputes and resolves grievances and conflicts of each and every client.* Protects organization's value by keeping information confidential.* Updates job knowledge by participating in educational opportunities.

Al Ain-Uae

* Responsible to handle Accounts Receivable & Payables.* Preparing monthly/daily Purchase & Sales Orders. * Prepare checks and have them signed and distributed .* Measuring performance of business lines. * Making Invoices & delivery notes for the customers. * Protects organization's value by keeping information confidential.* Updates job knowledge by participating in educational opportunities.* Accomplishes accounting and organization mission by completing related results as needed.* To create Monthly & yearly SOA & P/L Reports. * Identify errors and discrepancies in accounts payable documentation. * To handle calls & emails from the customers & fulfilling their requirements. * To ensure a long-term sustainable relationship with customers.* To activity participates in all products training session. * To develop a potential customer pipeline for new business development

Kuala Lumpur, Malaysia

* Posts customer payments by recording cash, checks, and credit card transactions.* Posts revenues by verifying and entering transactions form lock box and local deposits.* Updates receivables by totaling unpaid invoices.* Maintains records by microfilming invoices, debits, and credits.* Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;* Resolves valid or authorized deductions by entering adjusting entries.* Resolves invalid or unauthorized deductions by following pending deductions procedures.* Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.* Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.* Protects organization's value by keeping information confidential.