Omar Kadrovic Email & Phone Number

Jacksonville, FL, US

Greater Atlanta Area

As the founder of Web Design Factor, my mission has been to provide quality websites, comprehensive online marketing and top notch customer service to all my clients.

Ballroom Dance Website is a division of Web Design Factor, providing website design and online marketing services for the ballroom dance niche. I am the lead web designer and marketing consultant, providing SEO and Social Media Marketing to customers nationwide.

Zagreb, Croatia

Omizio.com is the fastest growing Croatian technology blog today. I am the founder and editor in chief with a staff of four bloggers and one editor.

Jacksonville, Florida Area

I managed and trained 6 internal operation departments at Web.com that focused on website and graphic design, modifications of existing websites and online marketing. These departments included Innuity, Globenetix, Custom Design, CMS Modifications, Logo Design, and Dex Design. Specific duties included project implementation (integrating newly acquired.

I managed and trained a team of custom website builders and implemented new processes in the department by introducing and adding Search Engine Optimization and Marketing to our offered services, while simultaneously increasing productivity and the general SEO knowledge of the entire staff.

I managed and trained a team of 40 CMS modification specialists, split amongst phone support, email support and website design. I tracked and reported to management daily on employee performance, workloads and schedules. I also interacted with both internal and external customers, and resolved escalated customer issues related to website modifications.

I managed and trained in-bound and out-bound Customer Care, Sales and Retention agents. I also managed in-bound phone queues, customer escalations and email support. I maintained our retention rate by constantly monitoring and developing agents. I conducted interviews of potential new hires.