Omar Moran Verde Email & Phone Number

Lakewood, Oh, Us

Cleveland, Ohio, United States

Responsible for guiding multi-channel strategy and creative direction to a multi-disciplinary team of copywriters, creative strategists, and designers to deliver high quality assets across a variety of a channels and mediums. Continued focus on developing teamwide talent while managing resource allocation and optimized account strategy in tandem with achieving goals for profitability and growth. Continued developing and refining best practices, and provided ongoing assistance with migration of project management software while uncovering opportunities to optimize workflows. Responsible for keeping our team's executional skills at the forefront of new channel capabilities, and subsequently disseminating new findings and strategies to cross-disciplinary teams.Responsible for pitching agency creative capabilities and strategic approach to both new prospects and existing clients, with the goal of uncovering untapped opportunities via competitive analysis, brand immersion, persona research, and more; ultimately culminating in a comprehensive vision for achieving a Clients immediate and long term goals while keeping human relationships at the core of all of our connections. Continued delivering all levels of creative strategy and execution on large to enterprise level clients across a variety of channels including E-Commerce, Social Media, CTV, Programmatic Advertising, and D2C.

Cleveland, Ohio, United States

Commenced direct management of Design Specialists, beginning with initial client onboardings through all asset deliverables; providing support and guidance along the way while effectively managing timelines and feedback, both internal and external. Began making regular contributions to team POV's, trainings, and internal resouces.

Cleveland, Ohio, United States

Further developed client list to include mid-large scale clients of larger complexity where adherence to brand principles was critical, while still finding ways to creatively push boundaries. Began supporting junior team members with shared accounts, finding ways to nurture talent while maintaining high standards for quality.

Cleveland/Akron, Ohio Area

Responsible for creation of web-ready assets for small to mid-side client accounts. owning client relationships and deliverables from day 1, and executing a variety of channel-optimized strategies with a simple core principle - delivering creative that converts.

Maple Heights, Ohio

Cleveland, Ohio

- Responsible for creating and distributing digital image proofs for printed materials.- Liason for customer inquiries on product types, and turnaround. Responsible for finalizing print quantities, logistics, and support through the life of printed products.- Designing logos, type, and full size print-ready files for production, ensuring that layouts are completed according to customer specifications.

Columbus, Ohio Area

Responsibilities from previous positions as well as the following:• Developing wireframes, mockups, and UI/UX elements for transactional emails.• Developed a review process to evaluate and optimize logistics pertaining to lost/stolen shipments, as well as defective or incorrectly marked inventory at an estimated annual savings of $60K.• Reviewed and approved or denied complimentary replacement orders. • Responsible for divulging and ensuring compliance with new policies and procedures to team members.• Weekly reporting of service levels, KPI's, reshipments, customer satisfaction, and shipment recovery rates.• Documentation of quality assurance opportunities.• Created a product Lookbook for internal reference on core and seasonal merchandise. Maintained the lookbook with monthly installments. • Tested and evaluated multiple telephony solutions, ultimately implementing a new VoIP telecom solution and assisting with installation and training associates.• Development of macros, triggers, automations, and other admin level tasks and reporting within Zendesk.• Assisted with training of new associates.

Columbus, Ohio Area

In addition to responsibilities from introductory position: • Provided assistance and interacted with customers across all social media channels (Twitter, Instagram, Facebook, Google+) • Monitored reviews on Google Play Store for Thrillist apps, finding opportunities to interact with and provide support for users. Reported to CS communications analyst and mobile product manager. • Responsible for investigating lost, stolen, or damaged shipments and providing quick resolutions for customers. • Developed new policies and procedures and gathered data with shipping investigations lead and management to improve customer facing processes in these cases.• Liaison with warehouse for issues with incomplete or damaged returns, as well as customer outreaches to clarify return policies.• Provided quality assurance training to associates to improve the efficiency and consistency of customer interactions. Provided floor support for new associates.

Columbus, Ohio Area

Built and strengthened customer brand loyalty by delivering a uniquely engaging customer service experience. Addressed customer complaints and concerns with friendly and efficient service, while maintaining a strong team centered atmosphere within the office. • Consistently exceeded expectations for productivity as measured in contacts per hour (CPH). • Consistently exceeded expectations for quality of interactions and support provided across a variety of KPI's.

Bachelor Of Fine Arts (Bfa), Industrial And Product Design

Activities and Societies: Soccer Club, Industrial Designers Society of America

Bachelor Of Fine Arts (Bfa), Industrial And Product Design

Activities and Societies: Exchange Student Programme