Omar Aly Email & Phone Number

Malden, MA, US

Hatfield, Hertfordshire, GB

• Computacenter provides IT infrastructure services and solutions in the US, United Kingdom, Germany, France, and Belgium.
• As an XS II Engineer, I am the dedicated on-site Engineer at Computacenter's client, Moderna working with their Compute and Storage team.
• Lead the support and maintenance of Moderna’s complex enterprise storage and compute systems, including Pure SAN, Cisco UCS servers and vCenter environment, ensuring optimal performance and reliability.
• Collaborate with cross-functional teams to deliver solutions that align with business objectives.
• Troubleshoot and resolve advanced technical issues, while researching and implementing best practices for system upgrades and improvements.
• Manage multiple ongoing projects, meeting Service Level Agreement goals, and maintaining effective documentation and knowledge sharing.

Boston, Massachusetts, US

• ECI is a provider of managed services, cybersecurity and business transformation for midmarketfinancial services organizations across the globe.
• Responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity.
• Configured, implemented and supported ECI's Clients' O365 environments, Windows Servers, MS Exchange and Active Directory environments, Distributed File System and Virtual environment.
• Manage ECI's clients' network environment, including Cisco Meraki and Catalyst switches.
• Serve as an escalation point for junior and mid-level technicians and augment deliverables for technology managers.

Needham, Massachusetts, US

• Coretelligent is a leading provider of comprehensive managed and co-managed IT, cybersecurity and private cloud services.
• Provide strategic guidance to 70 clients across North America on general technology and IT infrastructures.
• Provide expert technical assistance to clients, including training and feedback.
• Meet with clients to collaborate on IT Infrastructure projects, determine project requirements and goals; define the scope of the partnership, plan timelines, and set deadlines.
• Conduct research as needed to gain a thorough understanding of customers’ system specifications, work practices, and the nature of the business.
• Define client hardware, software, and network requirements.

Boston, Massachusetts, US

• Zerto provides disaster recovery, backup and workload mobility software for virtualized infrastructures and cloud environments.
• Managed the migration of Zerto's US storage infrastructure of 120 TB from MSA and NetApp SANs to Infinidat Infinibox.
• Administration of Zerto’s VMWare virtual environment which included upgrading host firmware and managing the NSX Manager Virtual Appliance.
• Server Administration of over 100 servers with varied OS types.
• Management of vRealize to build, design and administer Zerto's labs on-prem and on cloud platforms like AWS and Azure as well as providing training for new hires on how to use the platform.
• Managed and Administered Wireless Network equipment including Network Switches, Wireless Access Points and Wireless Cameras in Zerto’s Boston office using Cisco Meraki doing software and hardware maintenance, software.

Cambridge, MA, US

• Pegasystems is a software company based in Massachusetts. Pega specializes in developing software for customer relationship management (CRM) and business process management (BPM) for Fortune 500 companies.
• Managing over 3 PBs of storage using Dell Compellent SANs in 9 worldwide locations.
• Administered Pega's Global VMWare vSphere virtual environment including maintaining resources, upgrading the firmware of the hosts as well as annual refreshes.
• Virtual and Physical Server Administration of over 6500 servers with 1500 production servers with varied OS types that included MS Windows Server 2012, 2016 and 2019 and Red Hat, CentOs and Ubuntu Linux.
• Overhauled Pega's Global Backup Infrastructure, standardizing the Global Backups under one solution, improving RPO and RTO, shortening restore times from 2-3 days to 15 minutes and increasing retention policy for up to.
• Installed and upgraded PDUs and UPSs in Pega's Cambridge office while producing reports detailing power usage in 6 Global Data Centers using APC Struxureware Data Center Expert.

Santa Barbara, CA, US

• Founded in 2002, Sonos is the leading wireless speaker company
• Troubleshoot issues with networked audio equipment via phone and email.
• Provide solutions to firewall, multicasting, router configuration, and interference issues with Sonos setups, services, and library management.
• Beta test new equipment and software.
• Maintain a positive, prompt, and friendly customer service experience achieving a "Very Good" Net Promoter Score from Sonos customers.

Giza, Giza, EG

• Egypt's leading Mobile phone operator, founded in 1998, it serves 33.8 Million subscribers in the whole country
• 3rd level customer service support that included solving financial disputes with customers and helping customers with issues regarding making phone calls or sending SMSs.
• Performing daily checks on Switches, Firewalls and server nodes that belonged to Mobinil's Network.
• Configuring and Deploying a Revenue generation model using Ericsson's Charging system 5.0.
• Migrating approximately 17 million 4G customers from Volubill to Ericsson's Charging System 5.0.