Omar Corona Email & Phone Number

Orchestra is a facilitative consulting agency that designs and facilitates teams and organizations through particularly tough topics. Some outcomes from our engagements: better communication, more aligned teams, stronger collaboration, deeper psychological safety, smarter decision-making, customer-centric behaviors.We think from a Product Management perspective to tie User/Customer value with Business value, but our approach is grounded in something much more fundamental: Human Connection. Our "conductors" are subject matter experts who can spot common interferences and tweak and tune ideas and perspectives from a client's most valuable asset, its people, which ultimately orchestrates strong cultures and high-performing teams.

Zug, Ch

Utopia Music is a Swiss-based fintech company leveling up the Music Industry through clear, transparent, and reliable data-bFacilitated cross-functional collaboration between product management, engineering, design, and marketing teams to ensure cohesive product delivery.ased solutions. Products under the Utopia umbrella track consumption data providing distribution, label services, royalty administration, advances, and payments to achieve its mission of Fair Pay for Every Play.How I contributed:⭐️ Facilitated cross-functional collaboration between product management, engineering, design, and marketing teams to ensure cohesive product delivery.⭐️ Monitored and helped define key performance indicators (KPIs) and generated reports to track product performance and identify areas for improvement.⭐️ Advocated for customer needs and feedback within the product teams to drive user-centered design and development practices.⭐️ Implemented process improvements of OKR quarterly planning that resulted in a 20% increase in operational efficiency.⭐️ Streamlined product development processes to reduce time-to-market by implementing agile methodologies and lean principles.⭐️ Helped improve decision-making on an organizational level by facilitating visibility and communication workshops that equalized authority and moved teams to have more ownership and empowerment ⭐️ Developed an initial Associate Product Management program for two internal candidates transitioning into product and to be used for future APMs

Bogotá, Distrito Capital, Co

Habi is a Real Estate Technology (aka Property Technology or PropTech) startup in Latin America with funding from some of the leading investors in the industry. With a mission to grow explosively and tap into a dinosaur market, it has claimed a leading position among its competitors. As one of the first Product Operations professionals in Latin America, I helped to introduce structure and internal growth of the product organization in a healthy and strategic approach:⭐️ Set the product organization's foundational best practices to improve the effectiveness of individual contributors, communication within product teams and cross-functionally, and achieving business goals.⭐️ Collaborated with leadership in the design and implementation of new ways of working tied to the product organization's strategic intents and Key Performance Indicators (KPIs).⭐️ Onboarded a team of 4 product managers during the acquisition and merge of competitor OKOL. ⭐️ Program-managed learning and development initiatives for product teams to foster upskilling, creative problem solving, sharing, team building, and better decision making. ⭐️ Liasoned communication across stakeholders and leadership in key functional areas of the business. ⭐️Designed and facilitated workshops as an internal consultant to PMs: Objectives and Key Results (OKR), Empathy Mapping & Value Proposition, Service Blueprints, Stakeholder Mapping & Analyses, Product Metrics, and more.

Bogotá, Distrito Capital, Co

How I contributed as the first Product Manager in the region responsible for optimizing the company's principal web-based lead-capturing funnel through its homepage: ⭐️ Spearheaded the region's first customer discovery practices through user research and customer interviews, creating cross-functional clarity about our target audience. ⭐️ Increased sales teams' conversions by 25% by establishing regular deep-dive sessions around user experience and customer insights ⭐️ Outperformed previous lead capture funnel by 15% by improving the quality of our data-retrieving methods, therefore feeding the analytics models with cleaner and more precise data points⭐️ Reduced user time-to-completion Lead Generation form by 35% by redesigning and developing an in-house coded site (from a previous no-code solution)⭐️ Improved homepage SEO performance through better search engine positioning, reducing CTR, and better organic search traffic through clearer and more strategic website content and keywords⭐️ Conducted over a dozen workshops: user journey maps, service blueprints, empathy mapping, persona profiles, process diagrams, quarterly planning, competitive market analyses, prioritization, and other cross-functional alignment sessions.

Madrid, Es

Axialent is a global leader in culture transformation and helps multinational organizations drive sustainable business results by creating effective behavioral change in people throughout departments, across languages, and around the world.While at Axialent, I was part of a specialized innovation team that carried the company through the Covid-19 pandemic and defined a new path for the company's future. How I contributed: ⭐️ Executed a full digital transformation by selecting, implementing, and onboarding the entire company onto a new tech stack. ⭐️ Co-managed the discovery, design, and implementation of a handful of new or modified solutions to be delivered at scale. ⭐️ Learned and applied workshop design and facilitation skills for client-facing programs and internal collaboration for the continuous improvement of value to customers.⭐️ Project Managed a new centralized knowledge base for global accessibility, rights management, taxonomy standardization, and efficient program development.

iOverlander is a user-generated/contributed (UGC) web and mobile app that helps overland travelers find wild and established camping and more points of interest. It promotes traveling responsibly, cultural inclusion, supports local communities, and general positive vibes. How I contributed: ⭐️ Introduced UX methodologies including card sorting, persona profiles, user surveys, field studies, concept testing, and both virtual and in-person prototype testing⭐️ Brought user-centered design principles to the development of a new mobile app by better organizing information, standardizing copy and designs elements, and incorporating situation-specific usability and accessibility needs⭐️ Executed UI improvements through design updates and more efficient user flows⭐️ Ran user tests, interviews, and combed through tickets and requests that defined a new user experience

The year 2016 was a weird one. So, I decided to take a drive- a very long drive! My partner (now wife) and I (long-distance at the time) prioritized a shared dream and we drove from San Francisco, USA to Patagonia, Argentina/Chile, which resulted in one of the best decisions of our lives.🌎 Increased total number of countries traveled from 20 to 33 (13 in the Latin American region)🚐 Gutted, designed, built, and fully equipped an overland vehicle from 0 to 1 to 10x 🛠️ Managed all vehicle repairs that resulted in over $10,000 USD in total trip cost savings⭐️ Met 100s of incredible travelers, farmers, surfers, families, nomads, festival-goers, city people, writers, photographers, and genuinely beautiful souls that inspired me to live fully every day🛞 Clocked over 15k miles (24k km) through long American freeways, questionable Mexican roads, mapless Central American highways, treacherous Andean passes, deserted Bolivian salt flats.

Paris, Fr

Elevated to the role of Partnerships Manager and Growth Strategist, tasked with identifying, cultivating, and nurturing strategic partnerships to drive business growth and innovation within the domain name registrar and web hosting industry.⭐️ Spearheaded the sourcing and development of strategic partnerships in the US market, focusing on integrations utilizing the company's APIs to enhance the functionality and user experience of the newest version of the company's website and technology platform.⭐️ Formulated and executed a comprehensive communications strategy to effectively communicate the value proposition of partnerships and integrations to key stakeholders, including internal teams, partners, and customers, resulting in increased adoption and engagement.⭐️ Managed technical meetups and industry events to facilitate networking opportunities, foster collaboration, and showcase the company's thought leadership in domain registration, technology, and innovation.⭐️ Took a lead role in interaction design, user research, and UX testing of the new user platform, collaborating cross-functionally with product development, design, and engineering teams to ensure the creation of seamless user experiences.⭐️ Leveraged insights from user research and UX testing to inform strategic decision-making and drive continuous improvement of the company's products and services, enhancing user satisfaction and retention.⭐️ Played a pivotal role in identifying and capitalizing on growth opportunities, leveraging data-driven insights and market trends to inform strategic initiatives and optimize business performance.⭐️ Fostered a culture of innovation and collaboration within the organization, championing experimentation, iterative development, and agile methodologies to drive rapid iteration and improvement of products and services.

Paris, Fr

Promoted from a technical support role to lead community engagement and event management initiatives, leveraging deep understanding of the domain registration industry to cultivate a vibrant and supportive community ecosystem. I managed our US communications through all social media channels while working directly with the Communications Director to define and stay true to our customers, vision, and stance in the community.⭐️ Developed and executed comprehensive community engagement strategies, including online forums, social media groups, and email newsletters, to foster meaningful interactions among domain registrants, industry professionals, and brand advocates.⭐️ Orchestrated successful in-person and virtual events, such as webinars, workshops, and networking meetups, to educate, inspire, and connect stakeholders within the domain registrar community, resulting in a 30% increase in event attendance and engagement. ⭐️ Cultivated strategic partnerships with industry influencers, organizations, and sponsors to enhance event offerings, secure speaking opportunities, and broaden the reach of community initiatives, driving brand awareness and thought leadership.⭐️ Managed community feedback and sentiment analysis to identify trends, gather insights, and implement actionable recommendations for product improvements, customer support enhancements, and community engagement strategies.⭐️ Collaborated cross-functionally with marketing, product development, and customer success teams to align community initiatives with broader business objectives, ensuring consistent messaging and brand positioning.

Paris, Fr

Customer-focused technical support agent playing a strong role in the development of our company culture and the expansion and robustness of our "no bullshit' company brand. ⭐️ Provided expert technical support to customers navigating domain registration, DNS configuration, and website hosting inquiries, ensuring optimal online presence and functionality.⭐️ Resolved complex technical issues promptly and effectively, including DNS propagation delays, domain transfer troubleshooting, and SSL certificate installations, maintaining a 95% customer satisfaction rating.⭐️ Demonstrated exceptional problem-solving skills by diagnosing and resolving website downtime incidents, server configuration errors, and email delivery issues, minimizing client disruption and enhancing brand reputation.⭐️ Acted as a subject matter expert on domain registration policies, TLD specifications, and ICANN regulations, providing guidance and clarification to customers and internal teams.⭐️ Collaborated cross-functionally with product development and engineering teams to escalate and address critical system issues, contributing to the enhancement of product features and user experience.⭐️ Utilized ticketing systems and CRM platforms to accurately document customer interactions, track issue resolution progress, and maintain detailed records of technical inquiries and resolutions.⭐️ Conducted proactive outreach to customers to provide updates on system maintenance schedules, security advisories, and product enhancements, fostering positive relationships and ensuring customer retention.⭐️ Assisted in updating and translating technical documentation before product releases or changes in regulations or terms of use.

Master Of Science In Decision Analysis, Business Administration And Management, General

Ba, International Business W/ Minor In Marketing

Ba, Comercio Internacional Énfasis En Administracion

Certificate, Product Management