Led the development and deployment of the Signpost instance for Sudan and the region, focusing on progressive web development and quality assurance, with aspects of protection and health information dissemination and two-way communications in Sudan. Combined with social media listening, developed insights and business intelligence visualisations that inform program activities.

Led international teams in building & implementing robust data collection & analysis systems for COVID-19, Climate, Health, hate speech, LGBTQI & Protection data. Expertise in social media listening, open data, offline collection & building data-driven solutions for research, dashboards, & communication materials.Key Achievements:● Data Management & Architecture:- Designed & implemented data management practices for a 13-country project, including storage, archiving &security protocols.- Utilized diverse data sources: social media, open data, and offline surveys (Kobo, Stata).- Led security training for team & partners, ensuring data integrity & compliance.● Database Development & Analysis:- Trained & mentored 25 personnel across 13 countries on data collection & analysis tools (PowerBI, GoogleStudio, R).- Collaborated with data analysts & researchers to source & clean additional datasets for in-depth analysis.- Contributed to building informative products & dashboards for communities & humanitarians globally.● Leadership & Collaboration:- Led an accelerator program for data-focused journalists & media institutes across 3 countries.- Effectively managed & collaborated with teams & partners in 13 diverse locations.- Communicated complex data & findings through various mediums (blog posts, podcasts, webinars).

• Analyzed media and social media content to identify dominant narratives and influential voices pre-, during, and post-COP28.• Provided strategic insights into how COP28 shaped the discourse on renewable energy and fossil fuel phase-out in the Gulf region.• Collaborated with Greenpeace MENA to produce a report used for advocacy and strategic communication.

• Led M&E efforts for IOM’s project in Lebanon, focusing on safeguarding domestic workers from trafficking.• Developed effective M&E frameworks, collaborating with teams to enhance project impact in protection, health support, and livelihood.• Analyzed data, informed decisions, and reported progress to senior management and donors, utilizing innovative datasets from social media.

Coordinated and governed all M&E-related activities throughout the media development projects in Thomson Reuters, utilising the most up-to-date methods and tools to capture critical data points, analyse data, and build evaluation reports of the programs/projects. Key Projects: - Monitored and evaluated a media development project that empowered local grassroots news agencies in Lebanon, 6 agencies, in delivering focused advocacy pieces focused on Women, PWSN, refugees, and LGBTQI communities over 3 years.- Evaluated and analysed Financial journalism activities and training in Jordan, Tunisia, and Morocco funded by the European Bank for reconstruction and development- Evaluated and reviewed a project with the Skoll Foundation with a focus on racial justice and ESG (Environmental, Social and Governance) in South East Asia- Evaluated and reviewed the processes of the digital security hub and reporting hubs implemented in Tanzania, India, Egypt, Indonesia, Ecuador, Colombia, and Senegal- Evaluated a Pan-African project focusing on Journalism and humanitarian reporting.Developed and evaluated a media monitoring project with a focus on Climate change and the COP in Egypt, Ghana, Bangladesh, and Kenya- Overall contributing to project proposals.Key Accomplishments: Established global log frames and contributed to the global strategy of Thomson ReutersStructured a reporting mechanism that complies with EBRD, Botnar Foundation, USAID, Global Centre of Adaptation, Skoll Foundation

With a focus on Peace Building & Dialogue, managed a total social cohesion and peacebuilding program portfolio of the MENA region, utilising technology and actionable data to measure and improve peace in MENA, focusing on Iraq, Lebanon, Syria, Jordan and Egypt. Supporting fragile countries and communities through Diapraxis and progressive methodologies with local partners. Additionally, focusing on interreligious dialogue between religious groups in the implementing countries.Key Accomplishments: - Built the social cohesion monitor that local partners in the countries use as an actionable tool to refine targeting.- Established a learning platform with curriculums focusing on inequalities, monitoring, advocacy, and digital analytics.

• Led data collection efforts in Lebanon to address Health and COVID-19 misinformation and disinformation campaigns.• Managed a central database utilized by regional partners like UNICEF and media outlets.• Designed and implemented a central database capturing rumour data on COVID-19.• Facilitated database access and utilization by regional stakeholders for informed response strategies.

- Expert in using and monitoring technology and digitisation to protect society from Lebanon's hate speech and violent extremism discourse.- Established a mapping of the existing and programmed institutional, regulatory, and policy contents and programs relating to the Sectorial Workshop and the relevant Ministerial Recommendations contained in Pillar 8 about communication and technology. Suggested actions to improve the strategy and evaluated the current recommendations.- Developed a report and a briefing document which will be used as part of the national countering extremism strategy, which was shared and discussed during the national workshop for 2 days to build an action plan for the ministries.

- Developed a methodology for assessing the level of engagement with and reach of the British Council digital platform for increasing resilience and peace-building in Lebanon and the MENA region. The methodology assessed metrics such as breadth of reach, depth and quality of engagement, and influence capacity. It also included an approach for evaluating the quality and activity of networking and the ecosystem around the platform.- Assessed the platform through watchdogs and innovative tools, identifying and assessing changes in the quality and usefulness of outputs, user reception, and engagement. The assessment also evaluated audience interaction level and quality (nature of engagement, diversity, sustainability, etc.) with the platform's work. It used sentiment analysis and psychometrics to assess how the outputs were used and whether they helped change attitudes and behaviour. The assessment also provided recommendations for improving the platform.

- Established ICT Lab Serbia to develop open-source ICT-focused programs in the EU/MENA region and support programs using ICT-supported tools, analytics, model and approach.- In partnership with Google, successfully developed an information dissemination platform Refugee.info, Signpost project acting as a product manager and project manager to deliver an intuitive Web, mobile app and social media platform “over 100K” working with a team of developers, designers, translators and project managers in an international program covering Balkan, Italy and North Africa.- Successfully built partnerships with Internews UK, Mercy Corp, Médecin du Monde UK, Cisco, Nethope, International Red Cross and Crescent and UN agencies in the Balkan region, developed a central information network to have vetted verified content delivery throughout the region using the platform as central admin analytics and management backend.- Managing a team of ICT4P located in Greece to support data gathering and analytics for the programs being run in the Balkan; those tools include Kobo, Commcare, Tableau, RescueSMS and other innovative analytics and data capture tools.- Built a well-synced agile international development team using Scrum methodology, using the latest trends to develop solutions for program needs, including AngularJS, React Native, Google Cloud, Azure, REST API, Python, Django, Medium, Transifex and other up-to-date tools. - In partnership with Technische Hochschule Ingolstadt and Newcastle University UK, developed research papers focusing on using ICT for development and crisis while fundraising for new academic projects.- Roles occupied during my assignment: Project manager, Product manager, UI/UX designer, software development, testing, deployment and training.- Extended our programs to the MENA region with Alkhadamat.info with local partnerships throughout Lebanon, Turkey, Italy, Germany and more.

- Led the design, implementation and engineering of a self-registration cloud-based directory with an integrated feedback mechanism as an innovation tool for Urban/non-Camp contexts of population.- Successfully built a resilience index in partnership with the Women Refugee Council for major cities in Lebanon.- Conducted 2 national Non-profit forums, discussing protection mainstreaming, referral pathways, general protection issues in Lebanon (Region specific), and integration of ICT in programming.- Managed a team of 6 to develop a central network of information and on-the-ground people, having editors, legal, ICT4P, field officers and others with the support of other programs working in complete sync and Scrum iterations to develop a smooth well, reliable platform for all NGOs communications and data. http://serviceinfo.rescue.org http://github.com/theirc/serviceinfo