Omar Mena Email & Phone Number

Provide customer support onsite at designated campuses on YES Prep-supported equipment, applications and platforms, and troubleshoot problems to advise on the appropriate actions to resolve the issues.

Houston, Texas, United States

Provides day-to-day tier three technical support to employees for end user access devices including workstations, laptops, printers, phone sets, hand-held devices, portable learning devices, basic audio/visual gear and educational technologies. Is learning the basic design and technical aspects of end user computing devices. This User Device Technician (UDT) position differs from the Customer Service Specialist (CSS) position in that the UDT position defines, selects, designs, images, and provides third tier support. The CSS position is focused on service resolution, incident management, and providing the first two tiers of support. Installs, configures and troubleshoots systems. Develops, analyzes and maintains tools that support and automate processes for hardware or software product release. Communicates highly technical information to both technical and nontechnical personnel. May be involved in supporting conferences and large training meetings of users coming together in one location. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.

West Briar Middle School

North Forest High School

• Address incidents of service interruption and takes steps to re-initiate service or properly escalate for resolution. All related to IT systems, reports, workstations, laptops, printers, phone sets, hand-held devices, portable learning devices, applications or data, and educational technologies. • Work on problems of moderate scope and complexities where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.• Diagnose and troubleshoot incoming employee calls or incident tickets.• Provide highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and systems.• Provide support services to employees with information technology issues involving applications or data, and educational technologies.• Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provides case status updates to management and end-users.• Develop documents, and implements standard operating procedures and customer service guidelines.• May be involved in supporting conferences and large training meetings of users in one location. During this time, local support is critical and provides proactive time for upgrades, maintenance, etc.• Network & application monitoring and support; Assist in monitoring and maintaining backup &recovery of server environments.• Troubleshoot and support Microsoft Windows 2003, 2000, XP, 7 workstations.• Perform other job-related duties as assigned.

Houston, Texas Area

• Manage and direct the soccer program. • Coach the soccer team.• Manage all aspects of the team including strength and conditioning, practicing, and competing. • Organize and direct individual and small group practice activities/exercises• Assesses player’s skills, monitors players during competition and practice• Evaluate and recruit qualified student-athletes • Direct and supervise the assistant soccer coach • Scout opponents • Models sports-like behavior and maintains appropriate conduct towards players, officials, and spectators• Responsible for soccer student-athlete retention • Responsible for marketing and promoting of the soccer program

Beaumont/Port Arthur, Texas Area

 Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance. Maintain equipment used in a particular sport. Participate in athletic events or competitive sports, according to established rules and regulations. Attend scheduled practice or training sessions. Receive instructions from coaches and other sports staff prior to events, and discuss their performance afterwards.

Houston, Texas

• Act as primary point of contact regarding all help desk issues; provide 1st tier support to identify, investigate, and resolve problems.• Troubleshoot and support MAC 9.0, 10X, Microsoft Windows 2003, 2000, XP workstations and Macintosh.• Network & application monitoring and support; Assist in monitoring and maintaining backup &recovery of server environments.• Support applications, printers, copiers, scanners, storage and network infrastructure.

Southwest Indoor Soccer

Officiate scheduled matches at the facility. Detect infractions of rules and decide penalties according to established regulations.Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Provide quality service and support in a variety of areas including, but not limited to: Receive, count, track, record, and secure the customer payments. Troubleshoot customer issues over the phone.

Houston

Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher.

Bachelor Of Business Administration (Bba), Computer Information Systems

Activities and Societies: Soccer Club

High School Diploma, High School

Activities and Societies: Soccer club