Globally heading an elite team of product managers and product operations covering international express, domestic express, freight, and logistics supporting internal and external customers.

After the Cash on Delivery project (cost benefits), it was time to build a new payment option (revenue generation) called 'Aramex SMART'.This solution offers consumers a delayed payment option up to 14 days. The solution is built on woocommerce, shopify, magento, and opencart. It is integrated with SAP, sms gateway, payment gateways, and Aramex systemAnother interesting project, that was built on the debriefing system (cost benefits) delivered earlier, is called 'Self-debriefing' where the courier can return the undelivered packages, and handover the cash alone without supervision. This has made lots of savings in time and money.Major roles and responsibilities:• Align software delivery with the company’s digital transformation strategy and PMO office• Maintain and build new relationships with IT vendors and ensure best quality, mobility, and cost benefits• Build and maintain a healthy channel between all parties involved in the software delivery process from business owners, analysts, engineers, UX, QAs, vendors,…• Review resource matrix and share with business owners and the team for effective utilization• Support the team to build proper estimation of resources and project duration• Monitor projects execution with change management control (new requirements, changes, underestimation…) • Communicate with the IT team to implement best practices in software delivery (continuous improvement)• Set direct reports KPIs and conduct annual review for direct reports• Continuously train, mentor and develop direct reports• Facilitate the flow of information horizontally and vertically• Determine access requirements to information to guarantee privacy and confidentiality based on sensitivity, classification, legal requirements and company policies• Ensure having a succession plan in place• Ensure creating and updating team job roles• Adhere to company HSSE, compliance and sustainability corporate policies

BPM is a systematic approach to making an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment.BPM has both qualitative and quantitative benefits from increasing revenues by speeding time to market, improving customer service or improving product and service quality, to lowering costs through workforce and business systems optimization.The team goal is to understand the weaknesses and deficiencies of the different current processes when it comes to effectiveness and scalability and implement the right solutions through a network of people with different experiences in order to achieve a tight fit with our core brand, strategy, technology, culture and aiming for optimized cost benefitsMajor roles and responsibilities:• Observe and analyze current processes - in operations, accounting, and customer management teams - on the ground and propose effective automated solutions• Introduce controls and proper segregation of duties by implementing smart solutions and clear integration channels between the different systems• Leverage customer satisfaction• Report any information that might impact company image and brand and function• Manage business processes through industry best practices• Meet the concerned personnel to identify current process• Analyze and propose solutions• Execute on the ground and pilot• Rollout and monitor the implementation• Handover to the business owner or IT when all is fully functional• Reduce cost and increase efficiency• Generate revenue• Control the increase in manpower by increasing capacity of existing employees

Major roles and responsibilities:• Establish IT application strategy as part of IT management• Establish standards and procedures for systems development lifecycle activities• Establish standards and procedures for project management activities within the IT team• Manage the information systems team and ensure their competency, motivation, and clear understanding of their roles and responsibilities• Manage the relationship with the business owners in terms of IT requirements to ensure clear understanding of requirements, priorities, and expectations• Ensure that all business areas are appropriately allocated to IT projects and resources for both maintenance of existing applications as well as development of new ones• Ensure that the IT projects portfolio is properly prioritized and followed through the IT steering committee• Integrate activities from different teams within the IT to ensure proper management of software products throughout its lifecycle• Manage the relationship with software suppliers including negotiating contracts and periodically reviewing of software maintenance contracts• Manage the software licensing requirements for the company for purchased systems with the business owners

Major roles and responsibilities:• Assist in establishing standards and procedures for • systems development lifecycle activities• project management activities within the IT team• For freight and logistics products• Manage the team and ensure their competency, motivation, and clear understanding of their roles and responsibilities• Manage the relationship with the business owners in terms of IT requirements to ensure clear understanding of requirements, priorities, and expectations• Ensure that the business areas are appropriately allocated to IT projects and resources for both maintenance of existing applications as well as development of new ones• Ensure that the IT projects portfolio is properly prioritized and followed through the IT steering committee• Select appropriate tools and systems• Supervise the development of in-house or outsourced solutions• Ensure appropriate quality of the systems in terms of usability, performance, and meeting the business requirements• Assist the business owners in the implementation and training• Support and follow-up and identify new requirements to meet the changes in the business

Major roles and responsibilities:• Understand and identify the business needs and requirements• Help in the selection of appropriate tools and systems• Supervise the development of in-house or outsourced solutions• Identify and implement the reporting and information needs and introduce the appropriate tools• Ensure appropriate quality of the systems in terms of usability, performance, and meeting the business requirements• Assist the business owners in the implementation and training• Support and follow-up and identify new requirements to meet the changes in the business