Highly intense and fast-paced global multi-media retail environment• Digital Analytics, Loyalty, Coupons, Order Management• Customer Experience/Data Platform• Several Data Science, Analytics, Marketing & Segmentation deliverables • Design omni-channel flows and patterns comprising full end-to-end processes• Establish enterprise level and localized guardrails to attain business objectives• Heavily immersed in Cloud (Azure), OnPrem and Hybrid Enterprise Strategies• Subject matter expertise in aligning micro-level solutions with macro-level Enterprise strategic goals• Establish technical patterns to align an enterprise towards a loosely coupled, optimized framework• Fully immersed in building synergies between business, product, architecture and engineering• Very comfortable with ‘switching gears’ for various demands across an enterprise.

Helps direct cloud migration and governance initiatives, leading cross-functional teams to simplify infrastructure and architecture, producing multi-million-dollar cleanups of software and hardware and generating millions in savings. • Leverages reputation as impartial problem solver to engage clients, develop and maintain senior technical relationships with key partners, and drive alignment with stakeholders. • Identifies opportunities to increase value, formulating and driving actions to solve complex problems. • Holds cross-functional stakeholders accountable for producing flexible engineering solutions to meet strict deadlines in a demanding environment. • Researches and socializes innovation standards and methodologies to champion technological innovation • Coaches and mentors junior staff, building top-performing teams to ensure sustainable success.

Established ITIL-based Capacity Management, leading multiple IT-wide initiatives to demonstrate quantifiable business value of strategic and tactical concepts. • As technology and process champion, tailored thought leadership to match organizational audience levels, influencing senior leadership and creating cross-functional team buy-in and collaboration. • Conducted extensive modeling and analysis, incorporating high-level business needs, visions, and concepts to develop technical requirements, strategies, measurable metrics, and formal written deliverables. • Provided expert advice and technical information based on deep understanding of infrastructure technologies and solutions. • Tailored solutions with an emphasis on demand management and project scope control.

Orchestrated delivery of “ShowBack” capability, achieving annual cost savings in the millions via cleanup of software and hardware. • Established end-to-end resource line of sight to business and its systems counterparts, streamlining processes that further optimizing costs. • As Tools/Data Solution architect of a 3-year roadmap, served as senior liaison to project management oversight, architecture, and governance to refine and standardize artifacts. • Directed initiatives focused on logical and physical re-architecture, dependency mappings, and migration strategies. Devised solution designs including firsthand implementation as proofs of concept.

Directed multiple overlapping, complex projects and programs to redesign technical, architectural issues, and processes to generate $4MM+ savings in infrastructure expenditures, while increasing availability and optimizing visualization technologies. • Drove adoption of a solution-based design culture based on strategic vision, root-cause analysis of distributed system infrastructure, and delivery of cost-effective solutions in support of multi-year optimization plans. • Collaborated with operation leaders, internal colleagues, and external partners to develop methodology consensus by socializing policies through governance teams and senior management, resulting in better support to clients and improved efficiency of department and technical processes. • Executed capacity modeling and analysis, developing and presenting projections. • Provided thought leadership to address operational risks and support business goals.

Executed full lifecycle management of IT-wide program, addressing technology application and operational single points of failure from initial documentation and risk assessment through post-project monitoring. • Spearheaded creation of new system of checks and balances to address failure points prior to production; devised contingency and remediation plans for existing failure points. • Ignited a company-wide cascade of technical, architectural, and process changes to IT standards that significantly reduced man-hours spent. • Produced broad-scale cleanup of inaccurately classified systems, and moved cost, design, and implementation discussions upstream. • Collaborated with internal and external partners and coached application and operation teams to ensure technical initiatives were unified, complementary, and aligned with service level goals.

Department Manager, Performance Analysis and Engineering Team 08/2002 - 09/2006Enterprise Architect 06/2000 - 08/2002Senior Technology Specialist 03/1999 - 06/2000