Azure Rapid Response TeamTechnology specialization: Azure Infrastructure as a Service (IaaS)Azure Container Instance (ACI)Azure Container Registry (ACR)Azure Kubernetes Service (AKS)Azure RedHat OpenShift (ARO)

Leading Microsoft FastTrack Ready Partners to realize new growth opportunities within their commercial and enterprise Microsoft Office 365 customer portfolios, accelerating customer deployment of the Microsoft Cloud. Guiding partners through delivery of program benefit services to customers, empowering customers to achieve more with Microsoft Office 365 and Enterprise Mobility + Security services. Leading strategic business development conversations with partners surrounding program directives, market opportunities, and portfolio growth through the FastTrack Ready Partner Program.

Managed the north Texas project rollout for the Texas Dental Association, Perks Television Network program, whichprovides an onsite technology solution to broadcast a private customizable television channel for member dental practices. Drove service adoption by leading customers to explore new marketing strategies, leverage the technology media to upsell and cross-sell services, and deliver customer education. Delivered onsite program presentations and technology demos, highlighting revenue growth opportunities. Managed and led technology implementations and contractor technician teams; and conducted customer staff training.► Project territory manager for north Texas region spanning between Amarillo, Austin, Houston, and Texarkana.

Led IT solution implementations focused on excellent customer service, delivering consistently on time and under budget. Engaged with executive leadership, business owners and managers to identify needs and validate solution requirements.► Proudly served the needs of Texas business locations, including: Romacorp. Inc., Travel Traders, LLC at the Gaylord Texan Resort, and SurgCenter of Plano, LLC.

Coordinated retail technology systems implementation for Staples, Inc., managing multiple high-priority assignments, supporting systems integration through the project life cycle. Supported cross-functional teams, serving as liaison between business and technical stakeholders, focusing efforts to build team cohesion, define project requirements, establish change directives, resolve conflicts, and implement technology solutions. Directed teams of field engineers, coordinating implementation, provisioning and managing systems imaging and site networking.► Three-time recipient of Fujitsu ROC SuperStar, Responsiveness Ownership and Communication program award, for excellence in service, managing difficult escalations, and team support.

Provided end to end technology solutions for small business customer segment, identifying business needs and use cases, engineering solutions, landing sales, delivering implementation and managing support. Led business value discussions, matching solutions to effectively meet business needs and drive better business outcomes. Increased customer account health, leveraging technology offerings to augment existing process and infrastructure, capitalizing on up-sell and cross-sell opportunities. Conducted regular portfolio farming and lead hunting, pursuing direct customer referrals to drive sales and grow business. Designed hardware and software solutions leveraging Windows Server and Desktop platforms, integrating Microsoft Office365 (Office ProPlus and One Drive) for reduced CapEx and increased productivity and interconnectivity. Drove cost benefit analysis, consistently delivering projects on time and under budget. Invested heavily in customer experience excellence, learning the customer’s business goals and needs, understanding the workforce requirements and blockers, focusing on the customer’s definition of success, and driving to exceed expectations. Built strong, long-term customer relationships through sheer customer obsession, frequent and clear communications, open accountability, and resolute dedication to go above and beyond to provide best in class customer experience and service.► Serviced portfolio of over 35 clients including: Identipak, Inc., Family Practice Center, and John Knox Village RGV.

Led data entry team through period of process analysis and development of a new data entry tool, collaborating closely with the lead developer. Conducted end-to-end process analysis and documented workflow requirements. Created a new process around the new tool and conducted user acceptance testing. Led the data entry team through training and adoption; and reported improvements in document time entry and flow efficiency.► Collaborated in creation of in-house data entry tool, yielding measured efficiency gains and reduced training time for new hires