Senior Manager, Quality
• Maintained a Quality Management System in compliance with FAA, EASA, AS9100/AS9110• Aligned quality objectives with organizational goals and drove initiatives that helped promote a culture of quality.• Optimized quality budget by reallocating funds to critical areas which increased the efficiency of the QA processes by 35% and helped reallocate 20% overhead costs to new programs.• Led a team of quality engineers in deploying a robust quality clinic program, reducing the COPQ by $1.5M in one year.• Designed and implemented a custom digital Quality Clinic application that tracks manufacturing defects at the cell level, allowing for real time problem resolution and ensuring early identification and reporting. • Championed initiative to achieve NADCAP certification on 3 special processes, leading to a successful audit and certification within 12 months, and was able to establish robust processes and foundation to build.• Orchestrated the development and implementation of a comprehensive quality assurance program, resulting in a 30% reduction in customer reported defects.• Facilitated continuous improvement activities across all departments, leading to an increase in cross-functional team collaboration that led to zero overdue improvement actions.• Directed a root cause analysis campaign that decreased non-conformance issues by 33%, enhancing our ability to achieve quality targets, product safety, and customer satisfaction.• Developed a supplier quality management program that improved supplier defect rates by 45%, leading to significant reductions in vendor rejections.• Developed, implement, and maintained quality documentation, policies, controls, and training program.
