• Maintained a Quality Management System in compliance with FAA, EASA, AS9100/AS9110• Aligned quality objectives with organizational goals and drove initiatives that helped promote a culture of quality.• Optimized quality budget by reallocating funds to critical areas which increased the efficiency of the QA processes by 35% and helped reallocate 20% overhead costs to new programs.• Led a team of quality engineers in deploying a robust quality clinic program, reducing the COPQ by $1.5M in one year.• Designed and implemented a custom digital Quality Clinic application that tracks manufacturing defects at the cell level, allowing for real time problem resolution and ensuring early identification and reporting. • Championed initiative to achieve NADCAP certification on 3 special processes, leading to a successful audit and certification within 12 months, and was able to establish robust processes and foundation to build.• Orchestrated the development and implementation of a comprehensive quality assurance program, resulting in a 30% reduction in customer reported defects.• Facilitated continuous improvement activities across all departments, leading to an increase in cross-functional team collaboration that led to zero overdue improvement actions.• Directed a root cause analysis campaign that decreased non-conformance issues by 33%, enhancing our ability to achieve quality targets, product safety, and customer satisfaction.• Developed a supplier quality management program that improved supplier defect rates by 45%, leading to significant reductions in vendor rejections.• Developed, implement, and maintained quality documentation, policies, controls, and training program.

• Ongoing management of Quality Management System (QMS) in accordance with ISO9001:2000 and AS9100.• Implemented quality plan ensuring conformity of purchased material and final products met required specs, resulting 50% reduction of customer rejections from previous years.• Incorporated statistical control programs and quality metrics to show trends and possible risk or opportunities towards overall performance.• Developed internal training program to help expand on the use of problem solving tools and quality methodologies.• Performed contract reviews, flow-down requirements and communication with cross functional teams on contract agreement approvals and exceptions based on quality requirements.• Liaise with customers on a regular basis to conduct monthly quality metrics review.• Responsible for conducting internal and external audits.• Led a team of 20 quality engineers and quality assurance professionals.

• Accountable Manager for Repair Station AYB7203K, leading a team of 30 operation and quality professionals• Directed the development and implementation of activities to meet service goals, quality, and cost objectives.• Monitored compliance with Federal Aviation Administration regulations, company policies, procedures and controls.• Focal point on internal and external audits.• Developed schedules and manpower requirements for assigned areas, plan and administer procedures and budgets; make budgetary recommendations regarding capital expenditures and direct/indirect labor.• Responsible for workforce planning to ensure efficient operation of the function: Oversee staffing, development, performance management, diversity, health/safety, and employee relations.• Ensured environmental safety & health standards were met.

• Successfully managed a broad array of In-flight Entertainment programs for various major airlines while maintaining compliance with applicable Federal Aviation Administration regulations.• Worked with internal/external groups to gain clear understanding of project goal to ensure long term benefits in addition to short term gains.• Oversaw multiple service programs, formulated and defined technical scope and objectives for program personnel, identified and scheduled program deliverables, milestones, and required tasks to meet program goals.• Directed all aspects of customer service including customer satisfaction, impact on revenue growth, assisting with margin improvement, development and training of the customer service team.• Ensured service levels were met through analyzing customer data, budgeting and executing appropriate resources.• Served as primary liaison between cross functional teams (Manufacturing, Sales, Field Service, Order Processing, Accounting) and customers to ensure smooth, seamless product delivery, service, and problem resolution.• Prepared and managed program budgets, annual operating plans, sales plans and forecasting. • Responsible for equipment rentals and exchanges to customers from respective sectors using our Avionics and In-flight entertainment LRU repair centers.