Business Analyst
Ciudad De México Y Alrededores, México
PMO (local and global projects)• Manage projects in all the stages:o Plan: creation of the Requirements documents and get the Business/IT approvalso Execution: ensure all the stages are delivered on time: development, test, installation, hyper-care, and project closure.o Follow up: update the Project Center and share the weekly status to the stakeholders • Work in the yearly project planification (project portfolio) from IT and Business sides. • Proposal of the initiatives to improve the Business processes. • Execution and prioritization of the enhancements.• Mange Vendors to achieve the project goals (time and budget).Support • Support to Latam markets• Follow up to tickets (analysis of problems, proposal solution, escalation and bridge between Support teams and Business) • Provide support in the daily Business Operation • Identify critical tickets to reduce the impact and risk on the Business by escalating them properlyHead of Electronic Invoicing (EI) in Mexico• Responsible for the continuity of the main process in Mexico: Electronic Invoicing• Manage the EI Vendor in Mexico (tickets, budget, quotations, projects, enhancements, etc.)• Ensure the connection Mattel-Vendor-Customers for reception of PO´s and transmission of electronic documents Key Events • There are different Key events which could be which can be monthly, semi-annual and annual that require special support, analysis, and effort. I was the lead of every key event and I ensured to finish them correctly and in time.