- Provide Level One support as a Helpdesk Analyst at Wells Fargo, assisting users with password resets across multiple platforms, including Active Directory, various password services, and RSA tokens.- Troubleshoot and resolve access issues for employees, ensuring minimal disruption to their workflow and maintaining high levels of security.- Deliver prompt and effective technical support, contributing to a smooth and efficient helpdesk operation.- Collaborate with higher-level support teams to escalate complex issues, ensuring timely resolution and user satisfaction.

- Led the migration of Yealink phones from Skype to Microsoft Teams across multiple campuses within Dallas ISD, ensuring seamless communication for faculty and staff.- Coordinated and executed the replacement of outdated phone systems in schools, improving the overall efficiency and functionality of the district's communication infrastructure.- Provided technical support and training to staff on the use of Microsoft Teams, enhancing user adoption and minimizing disruption during the transition.- Managed the deployment and configuration of new phone systems, ensuring compliance with district standards and maintaining high levels of service availability.- Collaborated with IT teams and vendors to troubleshoot issues during the migration process, successfully resolving technical challenges in a timely manner.

• Statistical modeling of supply chain data from SQL queries to analyze and address the pre-dictive analytics and operational issues on Microsoft Power BI with data visualization.• Ensure data quality utilizing jupyter python notebooks working on exploratory data analy-sis, data processing, & machine learning models using sklearn, pandas, beautifulsoup to find the root cause analysis.• Scripting OOP in Python using Python Flask library for modeling & building of database connecting mySQL & Python using pymysql.• Assisted in the engineering and technical maintenance of Power BI dashboards and reports, including data preparation, visualization design, and troubleshooting to .• Exposure to tableau visualization via basic forecasting visualizations and reports, gaining technical proficiency in the software through self-directed learning and online tutorials to further career development.

• Sales, Operations, and Customer service support providing pricing analytics and logistics in excel for increased capacity in forecasting new business.• Initiate opportunities in Sugar Customer Relationship Management (CRM) providing a cost analysis and product support for pricing team.• Optimize technical solutions in Trimble-Truckmate, and TM4Web as prioritized by the business• Responsibility of coordinating reporting spreadsheets on MS office applications from cus-tomer service up to executive level employees to help decide on corrective action

• Communicate with members to create a high level of customer service • Adhere to company standards, audit daily paperwork, and resolve customer escalations• Trained new employees to ensure proper training and operate safely and efficiently.

• Operated powered/non-powered aerospace ground equipment and towed aircraft.• Solved wide range of problems in maintaining, servicing, and inspecting equipment.• Consistently exceeded scheduled inspection security/capability quality standards.• Conducted training for 10+ military members on variety of aircraft maintenance subjects and ensured that all military members exceeded training standards.• Safeguarded proper procedures in a fast-paced, stressful work environment.