• responsible for premium technical service delivery to Cisco’s largest customers in both the service provider and enterprise market sectors. • focuses on failure resolution of network hardware onsite at customer premises worldwide.• supporting field engineers while on a customer’s site with restoring services by providing remote technical guidance• provides technical support globally to field engineers • provide hardware support on all Cisco product families (UCS, Routing &… Show more • responsible for premium technical service delivery to Cisco’s largest customers in both the service provider and enterprise market sectors. • focuses on failure resolution of network hardware onsite at customer premises worldwide.• supporting field engineers while on a customer’s site with restoring services by providing remote technical guidance• provides technical support globally to field engineers • provide hardware support on all Cisco product families (UCS, Routing & Switching, Security, Wireless, Telepresence, etc.)• Familiar with Cisco UCS servers (or servers in general with a focus on hardware troubleshooting)• Knowledge of Cisco hardware (including but not limited to Routers, Switches, Telepresence, etc.)• Familiar with Cisco IOS, UCSM GUI, CIMC• Loading firmware to Cisco devices• Applying customer’s configuration to Cisco devices/servers• Restoration from rommon or failed upgrades Show less

• Analyze, configure, and troubleshoot wireless enterprise networks, while adhering to communication SLA, via email, phone, and remote sessions.• Able to conclude when a Wireless site survey is needed and provide an overview of the process and its requirements.• Configure and troubleshoot indoor and outdoor Cisco Wireless bridges for both controller-based and standalone deployments.• Implement, integrate, and troubleshoot Cisco Mobility Engine for Wireless client location tracking… Show more • Analyze, configure, and troubleshoot wireless enterprise networks, while adhering to communication SLA, via email, phone, and remote sessions.• Able to conclude when a Wireless site survey is needed and provide an overview of the process and its requirements.• Configure and troubleshoot indoor and outdoor Cisco Wireless bridges for both controller-based and standalone deployments.• Implement, integrate, and troubleshoot Cisco Mobility Engine for Wireless client location tracking and wireless intrusion prevention.• Utilize lab setups to duplicate and solve problems.• Collaborate with different Cisco TAC teams and cross-functional teams to resolve major customer issues. Show less

1. Troubleshoot technical issues with Ciscohardware and technologies.Troubleshooting complex casesincluding: connectivity within LANnetworks,SNMP,SYSLOG, NTP, DHCP, CDP, Backup andupgrade of IOS images.Troubleshooting architecture andIOS issues including: Crashes, Hangs, Highcpu, memory problems, Bugs, hardwarefailure.2. Effectively utilize lab setups to duplicateand solve problems.3. Maintain communication with customersthroughout support… Show more 1. Troubleshoot technical issues with Ciscohardware and technologies.Troubleshooting complex casesincluding: connectivity within LANnetworks,SNMP,SYSLOG, NTP, DHCP, CDP, Backup andupgrade of IOS images.Troubleshooting architecture andIOS issues including: Crashes, Hangs, Highcpu, memory problems, Bugs, hardwarefailure.2. Effectively utilize lab setups to duplicateand solve problems.3. Maintain communication with customersthroughout support incidents, walkcustomers through steps to resolve issues,provide customers with necessaryprocedures and documentation.4. Work with other people to solve problemsand enhance future products.5. Keep up-to-date with new technologyproducts in order to provide support as soonas they are launched in the market.6. Troubleshoot Fabric discovery issues.7. Install SSL certificate for Datacenter Devices Show less

➢ Understanding Datacenter Application Center Infrastructure (ACI) fundamental and VXLAN concepts.➢ Understanding Datacenter Fabric setup and APIC Clustering concepts.➢ Object Model Fault Monitoring➢ ACI services➢ Using and learning Troubleshooting Tools