🔹Configured and managed Cisco IP Phones (models 7821, 8841) integrated with Cisco CME (Call Manager Express).🔹Deployed and managed VOIP solutions as alternative communication servers.🔹Installed and secured network infrastructures using Fortinet firewalls (101F, 60F).🔹Integrated Issabel PBX Server with Grandstream GRP2602P devices.🔹Maintained Hikvision cameras and biometric systems (facial recognition and ID-based).

• Supported more than 10,000 uses over Ticketing System / IVR Calls. • Installing and configuring computer operating systems and applications.• Using Hiren’s USB for troubleshooting windows Issues.• General knowledge about Bitlocker to encryption data from PCs.• Troubleshooting printers and scanners for branches users.• Problem solving on user’s issues with software and hardware cases.

• Good experience for configured and effectively managed a network infrastructure Supports different signal devices.• Familiar with shielded or non-shielded telephone cables.• Troubleshooting any sudden shutdown of communications whether wired or wireless

• Communication skills.• Solving problems for users.• good dealing with word, excel.