Omar Andres Sánchez Puerto Email & Phone Number

Montreal, Quebec, Canada

IMAC Service Now Coordinator

Quebec, Canada

Update and document external client issues. Perform analysis and determine client problems, and document these issues. Provide solutions for network and system related issues, and to provide detailed documentation along with it. Assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of software. Assist customers for the purpose of improving processes related to system issues. Offer recommendations based on various metrics on how to improve the support process in its entirety.

Montreal, Quebec, Canada

Update and document external client issues. Perform analysis and determine client problems, and document these issues. Provide solutions for network and system related issues, and to provide detailed documentation along with it. Assist customers by performing analysis of various issues relating to LANs, WANs, desktop computers, Internet connectivity and the installation of software. Assist customers for the purpose of improving processes related to system issues. Offer recommendations based on various metrics on how to improve the support process in its entirety.

Montreal, Quebec, Canada

Maintain the computer networks of all types of organizations, providing technical support and ensure the whole company runs smoothly. As an IT Support we monitor and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

Bogotá D.C. Area, Colombia

Provides telephone calls processing to the Embassy and associated agencies and regional offices. Provide response via telephone to inquiries concerning a wide variety of topics, utilizing personal knowledge of the Embassy and associated agency organizations, functions, programs and personnel. Customer service skills, including responsibilities helping customers call on visa and federal benefits issues and all other issues.

Bogotá D.C. Area, Colombia

Responsible for providing the first-line telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, administrative work, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Bogotá D.C. Area, Colombia

As part of the visa processing team, the incumbent handles all aspects of non-immigrant visa processing, from routine to difficult. The incumbent pre-screens applications, verifies fee receipts are properly attached to applications, updates and enters cases in the automated consular systems, prints machine-readable visas from electronic records adjudicated by consular officers and checks them through quality control. Files and retrieves application forms and related papers. Reviews identity documents, application forms and administrative work.

Bogotá D.C. Area, Colombia

Configuration and Maintenance of computers and networks. Coordinates activities involved with procuring goods and services, such as raw materials, equipment, tools, parts, supplies, and advertising, for establishment. Different types of administrative works, Reviews requisitions. Information, such as price, availability, and delivery schedule. Selects products for purchase by testing, observing, or examining items. Estimates values according to knowledge of market price. Determines method of procurement, such as direct purchase or bid.

Computer Support, Computer And Information Sciences And Support Services, Technician

It Computer Technician, Computer And Information Sciences And Support Services, Technical