The position reports directly to the CEO of the company.Key Deliverable/s:• Implement Services strategy • Lead, manage, develop and deliver Services (spare parts, Services, projects and agreements) • Lead and manage the Business Division• Ensure proper implementation of Services Guidelines • Address customer needs and market requirements, including competition • Maintain annual budgeting process, action planning process and a system for progress follow-up and reporting • Support to develop Area competences, relevant resource planning and assets • Implement processes, total quality principles and environmental awareness • Represent the company and the group towards the local stakeholders Key measurements on Business unit level: • Sales (Ext+Int) : total and by significant product/solution • Margin: total and by significant product/ solution; ROS • Collection time and credit limits • SHEQ implementation • Cost efficiency • Customer Satisfaction and Employee satisfaction. Achievements to date:• Increasing Sales by 30%• Increasing profitability (ROS) by 40% in absolute numbers• Building a fully functional Service Workshop.• Complete reorganization of the division.• Developing and implementing CRM.

The position requires reporting to the Managing Director and Business Unit DirectorMain Responsibilities Included:The main responsibilities within Business Unit Saudi Arabia included: • Implement Services strategy • Lead, manage, develop and deliver Services • Lead and manage the Business Unit • Ensure proper implementation of Services Guidelines • Establish and maintain customers relationship • Address customer needs and market requirements, including competition • Maintain annual budgeting process, action planning process and a system for progress follow-up and reporting • Support to develop Area competences, relevant resource planning and assets • Implement processes, total quality principles and environmental awareness • Represent the company and the group towards the local stakeholders Key measurements on Business unit level: • Sales (Ext+Int) and GTV (BU & customer): total and by significant product/solution • Margin: total and by significant product/ solution; EBIT • Collection time and credit limits • SHEQ implementation • Cost efficiency • Customer Satisfaction and Employee satisfaction. Qualities having a set of: - Customer service mind set - Visible leadership skills, influencing and communications skills - Proven planning and target setting skills - Business understanding, market and customer understanding including customer relations - Strong track record in execution - Solid problem solving and decision making skills

Reporting to GM ServicesIn-charge of the Saudi Arabia Region including power and marine• New Business Development• Managing Sales team • Promoting & establishing partnership like relationship with customers.• Customer satisfaction: Customer care and claim handling.• Making and implementing marketing strategies.• Making yearly budgets and action plans.• Sales of spare parts, parts agreements, services, long term maintenance agreements sales, recon. engine sales; in addition sales of up gradation and service products.• Inventory planning.• Gathering competitor information and monitoring the activities of the same.Accountabilities: • Yearly Sales Budget• Customer satisfaction.• Action Plan implementation

The position requires reporting to the Manager Service Sales.• In-charge of the complete area including power and marine• Managing team of Account managers and support staff. • Promoting & establishing partnership like relationship with customers.• Customer satisfaction: Customer care and claim handling.• Making and implementing marketing strategies.• Making yearly budgets and action plans.• Sales of spare parts, parts agreements, services, long term maintenance agreements sales, recon. engine sales; in addition sales of up gradation and service products.• Inventory planning.• Gathering competitor information and monitoring the activities of the same.• Creating and updating data bases.Accountabilities: • Yearly Sales Budget• Customer satisfaction.• Action Plan implementation

The position requires reporting to the Manager Service Sales.• In-charge of a specific set of 14 clients in western region of Saudi Arabia. The clients comprised of both power and marine segment.• Promoting & establishing partnership like relationship with customers.• Customer satisfaction: Customer care and claim handling.• Making and implementing marketing strategies.• Making yearly budgets and action plans.• Sales of spare parts, parts agreements, services, long term maintenance agreements sales, recon. engine sales; in addition sales of up gradation and service products.• Inventory planning.• Gathering competitor information and monitoring the activities of the same.• Creating and updating data bases.Accountabilities: • Yearly Sales Budget• Customer satisfaction.• Action Plan implementation

Budgeted sales, maintenance and O&M agreements, receivables, customer satisfaction, action plan implementation and new business development formed part of the responsibilities. Additionally was responsible for managing the sales team, inventory planning and monitoring of inventory.

Budgeted sales, promoting Wartsila services in portfolio and non-portfolio segments, selling and renewal of maintenance and O&M agreements. Marketing Service Products, upgrades and conversion.

The job included maintenance of power plant equipment under maintenance agreements. Also attending to trouble shooting and warranty related jobs. Additionally helping customers forecast their maintenance planning, spare requirements and coordinating with Wartsila Sales personnel.

Complete erection and later operations and maintenance of 5 MW reciprocating Niigata based Captive power plant.The position reported to the General Manager of the Power Plant

Responsible for operations of the 5MW Captive Niigata Based power plant.