• Designed and deployed scalable, highly available, and fault tolerant system on AWS.• Experience in setting up AWS instances, ssh keys, Load Balancers, S3 buckets and Security groups.• Migrated internal applications from our datacenter to AWS cloud.• Setup CI/CD deployments using Jenkins, Nexus and Ansible.• Worked closely with the development and operations organizations to implement the necessary tools and process to support the automation of builds, deployments, testing and infrastructure• Hands-on experience in AWS Cloud Services.• Setup autoscaling groups for scalability during peak business hours.• Installed and configured LAMP Stack with Redhat Linux, Apache webserver, MySQL database and PHP server.• Installed and configured WordPress on LAMP stack using cloudformation.• Installed and configured Tomcat servers for in house java applications.• Troubleshot and restarted Tomcat servers for in house java applications.• Setup Git accounts for code repository.• Deployed code from dev to stage to prod using Jenkins and ansible.

• Worked with Comm Desk and NOC Level 1, 2, 3 to troubleshoot customer issues.• Interacted with other dept such as Lightpath and other technical groups to resolve customer issues.• Created internal troubleshooting wiki on a Linux server.• Remote Desktop Clients on a daily basis to implement and support when needed.• Troubleshooted Windows 7 Issues with customers.• Citrix Server Application was used to desktop stream the customer’s appliance.• Responded to customer service phone calls by identifying and resolving technical problems such as DNS, DHCP, modem and router reset.• Installed Symantec security software on customer computers.• Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms.• Organized ideas and communicated oral messages to team leaders and supervisors.• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

• Administering, installing, configuring and maintaining Linux Servers.• Installing, upgrading and configuring Redhat using Kickstart Servers and Interactive Installation. • Responsible for creating and managing user accounts, security rights, disk space and process monitoring in Linux Servers.• Setup Email, MS office and Antivirus software on PC systems.• Setup VNC and LogMeIn software to remote control client PC’s and troubleshoot over the phone.• Provided technical assistance in fielding support calls, emails and ticketing system.• Troubleshot DHCP problems either on the client or on the Linksys router.