Omar Soman Email & Phone Number

Amman, Jo

Amman, Jordan

• Objectives:1. Supporting the company, customers, and suppliers by ensuring all technical operation matters are dealt with effectively and efficiently to minimize any disruption to the business.2. Monitoring IT and operational support inboxes and ticketing tools.3. Responding to tickets on time to meet first response SLA’s depending on ticket priority.4. Ensuring all technical operations matters are dealt with in the timeframe allocated by the company.5. Ensuring a preventative & corrective action plan is in place to ensure technical issue do not reoccur.• Achievements:1. Designed a streamlined solution to simplify a complex shipment creation process via SOAP API calls. This Windows Form application concept in C# was crafted to eliminate repetitive, error-prone manual entry by allowing users to interactively input required attributes, ensuring each value met specific requirements and dependencies.2. Deployed over 30 Python scripts to address long-term operational issues and provide swift corrective actions, significantly enhancing efficiency and customer satisfaction.3. Analyzed, designed, and developed JavaScript labeling scripts for multiple shipment carriers, enhancing labeling accuracy and integration, and implemented an in-house label generation process by recommending ZebraDesigner 3, creating a comprehensive manual, and publishing step-by-step guidelines for the team.4. Replaced a complex daily ticket process with a more efficient solution using Power Automate and Microsoft Forms triggers, interfacing with external entities’ endpoints, parsing API responses, and re-engineering data.5. Designed a C# tool for extracting database reports by converting high-level SQL queries into user-friendly interfaces, accelerating the delivery of extract requests and simplifying table joins.6. Developed a C# tool for data separation and comparison using set theory, enhancing data privacy and eliminating the need for slow, third-party services.

Amman, Jordan

• Objectives:1. Provided Arab Bank ECO System services to merchants.2. Manage eCommerce website (E-Mart).• Achievements: setting up data collection templates for internal use to facilitate the process, minimize human errors and enhance the data visibility.

Riyadh, Saudi Arabia

• Led initiatives for importing and marketing driving simulators and implementing car rollover machines in driving schools.• Traveled extensively across Saudi cities to engage with diverse business owners, expanding market presence and building strong client relationships.

Al-Sulamiyah, Riyadh Region, Saudi Arabia

• Collaborate with government entities to onboard, implement, integrate, and provide training on specialized systems for national projects.• Manage the import and logistics process for materials and equipment required for system integration projects.

Amman Governorate, Jordan

1. Worked on billing payments for Internet subscriptions.2. Customers marketing.

Wisconsin, United States