I manage and closely work with Snowflake's Retail/CPG, Travel & Hospitality customers across North America as a trusted advisor to deeply understand their individual business challenges and objectives. My focus lies in leveraging the capabilities of Snowflake’s Data Cloud Platform and advocate for tailored solutions that drive their strategic objectives and transform their approach to data management across their enterprises. #makeitsnow

Snowflake delivers the Data Cloud — mobilize your data with near-unlimited scale and performance. #SnowflakeDB

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It’s a customer communications platform with a suite of integrated products for every team including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.

Transitioned from being a laboratory technician within a provider of nodal propagation biotechnology solutions and assumed accountability for identifying and engaging potential clients through persistent outbound prospecting. Through the aggressive pursuit of my sales targets, I averaged 15 new customer wins each quarter. Additional successes include achieving a high customer retention rate by rapidly resolving complex issues and ensuring consistently exceptional service delivery.

Plant Tissue Culture and Micropropagation.In my previous position, I executed plant tissue culture and evaluation operations utilizing aseptic technique, and evaluating plants and using only those meeting a set quality criteria and standards, and reliable elimination of Hop Latent Viroid, among other systemic infections.I also, worked on optimization of plant tissue culture media formulas, and preparing and dispensing of media formulations, using an autoclave and dispensing media into test tubes and tissue culture vessels. I placed significant focus on recommending procedural enhancements to maximize operational efficiency. During my tenure, I was selected by management to train all new interns due to consistently high performance and comprehensive process expertise.

In this role, I managed a fleet with over 500 vehicles while fielding a high volume of calls and emails from prospective and existing clients to maximize customer satisfaction.