Omar Syed Email & Phone Number

Seattle, Wa, Us

As the head of Amazon's Pet Products business in Canada, I am responsible for:• Leading a highly talented and motivated team across functions including business development, marketing, finance, product management, corporate strategy, and operations in continuing to grow our $400M+ topline at sustainable margins • Setting the strategy for the business factoring in macro-economic conditions, competitive climate, ESG objectives, customer needs, and internal priorities• Engaging with Pet brands across the industry (vendors, non-profits, expos, etc.) and identifying how we may work together• Ensuring we continue to delight our customers through word-class selection at sharp price points delivered within best-in-class timelines

New York, Ny, Us

New York, Ny, Us

Corporate & Business Strategy practice• Highly rated strategy engagement manager with significant managerial (e.g., direct reports including senior associates and associates) and business development responsibilities • Engaged in people development: performance supervisor for senior associate and associate level consultants• Campus and experienced hiring co-leaderSignificant consulting experiences in sectors including:• Telecom/Media/Technology• Government & public sector• Retail (including food & liquor)• Legal and professional services• Financial Services (retail banking)Selected Projects:o Led the development of a 5-year strategy plan for a national law firm in direct collaboration with the firm's managing partners - conducted an external market scan, internal capability analysis, and targeted interviews with major clients to distill and prioritize key areas of growth and improvemento Directly collaborated with the CFO, COO, and executive team of a financial services client to support the creation of their 5-year strategy and annual business plans – conducted competitive performance benchmarking across industry peers to develop KPIs (value levers) to support growth objectives o Supported a foreign government with the development of a strategic plan to modernize its liquor retail and distribution policy – collaborated with government stakeholders (including elected officials) and policy experts to study and quantify impact across economic policy, treasury, healthcare, social welfare, and the judicial system

Early stage technology start up (40+ employees and growing) providing subscribed investors with the analytics and tools needed to generate unprecedented ROI in the fashion resale industry.Key leadership responsibilities include:• Organic subscriber acquisition through tailored marketing strategies • Inorganic market expansion through the selection, valuation, due diligence, and integration of horizontal and vertical acquisition targets• Churn reduction through ongoing customer feedback cycle• Performance management of 40+ employees through the design and implementation of a wholistic evaluation rubric• Decreasing operating cost and increasing organizational efficiency through the design and implementation of a competency based target operating model

London, Gb

Strategy & Operations Improvement practice• Rated consistently “gold standard” (top 5%) with significant managerial responsibilities (e.g., currently 5 direct reports ranging from analysts to senior consultants)• Engaged in people development: counsellor & performance supervisor for analyst-level consultants; core member of MBA campus recruiting at Cornell (resume screening and interviewing)Significant consulting experiences in sectors including:• Telecom/Media/Technology• Financial Services (retail banking)Selected Projects:o Led the development and execution of a major NYC school system’s e-learning strategy – successfully piloted the platform with 250 initial students resulting 20% improved attendanceo Executed a profitability and brand study at a major credit card issuer recommending reprioritization of product mix to focus on the corporate and high net-worth segments – improved revenue by 10%o Developed a value-based pricing model for the launch of a new service offering – factored in overall benefit to client and incremental value over available substitutes allowing for 10% price-premiumo Led identification and negotiations of vendor for development of new technology infrastructure – negotiated a subscription-based pricing model allowing to reduce upfront investment by cliento Identified targets and facilitated transfer of middle-office capabilities to lower cost service delivery centers – resulted in 35% operating cost savingso Led the development of a competency-based operating model to streamline the client-facing business unit – improved average resource utilization by 10%, decreased headcount spend by 15%

London, Gb

London, Gb

• Achieved top 10% performance and was offered a full-time job• Presented senior client and firm leadership with bi-weekly status updates on progress to key milestones, and escalated issues for prioritization • Liaised with client stakeholders and representatives of other consulting firms to develop and communicate detailed project plans (MS Project) for IHC and CCAR implementation

Montreal, Quebec, Ca

• Managed 3 direct reports and received an award for execution excellence• Facilitated an increase in frequency and length of Toronto Raptors player interactions with media, and scaled social media team to improve fanbase engagement – improved merchandise revenue by 20%• Spearheaded development and implementation of a new compensation strategy for internal and external sales partners, aligning business objectives to performance - resulted in 10% RGU growth• Provided performance-management guidance to operations & training teams based on customer experience survey – led to 90% decline in customer escalations to supervisors and 50% reduced churn• Led the development and implementation of new sales tools (Salesforce, canvassing app, online CRM, etc.) – created a 12% improvement in sales performance

Montreal, Quebec, Ca

• Fast-tracked to manager level in 1 year instead of typical 2-3 (top performer in my peer group)• Introduced regression based models to sales forecasting and budgeting processes – led to 6% improved accuracy• Interfaced with the sales and service delivery teams to ensure that delivery strategies were aligned – cut service delivery times by 50%

Columbus, Oh, Us

Master Of Business Administration (M.B.A.), Management Consulting, Strategic Operations

Bachelor Of Science (H.B.Sc.), Life Sciences