Omar T. Email & Phone Number

Doha, Qatar

As an accomplished professional in sales, business development, and account management, I take great pride in spearheading the success of the widely sought-after Mzad Qatar application, which boasts a remarkable 1.5 million active users. My comprehensive role entails:• Cultivating robust partnerships with esteemed governmental and semi-governmental organizations, such as the Ministry of Municipal, MILAHA, Red Crescent, and Qatar Charity, to secure substantial contracts exceeding 10 million Qatari Riyals.• Exhibiting expert negotiation skills while forging and finalizing vendor contracts for impactful business-to-business (B2B) collaborations, laying the foundation for mutually beneficial ventures.• Pioneering the growth and oversight of Mzad Qatar's online auction section, implementing seamless processes to ensure optimal performance and customer satisfaction.• Meticulously monitoring and reporting on financial performance metrics related to the auction process, skillfully managing budgets to drive consistent profitability.• Crafting and executing a powerful growth strategy, harmoniously combining financial gains with unparalleled customer satisfaction, unlocking new avenues of success.• Conducting astute market research to identify emerging opportunities and customer needs, enabling tailored and proactive solutions.• Inspiring and nurturing the next generation of sales professionals by mentoring entry-level staff, cultivating their innate potential for outstanding performance.

Doha, Qatar

As the Deputy Managing Director, my responsibilities involved overseeing the day-to-day operations of the organization while working closely with the Managing Director to develop and implement strategies to drive growth and profitability.

Qatar

• Spearheaded and executed strategic initiatives, resulting in an extraordinary 300% sales and revenue growth within the construction sector over a two-year span (2018-2019).• Exemplified exceptional leadership as a sales manager, consistently surpassing targets with an impressive 120% average yearly performance.• Orchestrated a dynamic strategic business plan that successfully expanded the customer base and established a formidable market presence through innovative product development.• Demonstrated keen acumen in talent acquisition, coaching, and performance management, elevating the sales team's effectiveness and driving outstanding results.• Cultivated enduring customer relationships through well-crafted and highly effective customer experience enhancement strategies.• Delivered meticulous sales reports and precise forecasts to the management team, offering valuable insights for strategic decision-making.• Displayed keen market foresight by identifying emerging markets, evaluating competition, and driving the development of market-driven products.• Engineered streamlined business processes, significantly enhancing sales revenues, and elevating customer service levels to an outstanding 90% of the status quo.• Made pivotal contributions to the development of an in-house Customer Relation Management (CRM) Software, optimizing internal processes, and enhancing overall customer interactions.• Employed data-driven market research methodologies, culminating in a remarkable 28% increase in market share acquisition and uncovering lucrative new sales streams.

Qatar

• Demonstrated exemplary leadership as Retail Sales Supervisor, effectively overseeing day-to-day store operations and skillfully managing a diverse sales team of 11 professionals.• Aligned strategic vision with tangible outcomes, diligently tracking revenue, sales targets, and store inventory levels to ensure optimal performance and profitable results.• Spearheaded comprehensive training programs, empowering channel partners and staff with in-depth knowledge of products, services, and streamlined processes, thereby driving substantial sales revenue growth, upholding impeccable customer service standards, and fostering heightened productivity.• Nurtured and sustained high-value relationships with key accounts in both the consumer B2C and business B2B segments, deftly managing over 200 clients, while consistently delivering superior customer satisfaction.• Orchestrated and executed dynamic sales and marketing initiatives, resulting in a consistent 10% upsurge in overall retail store sales and revenue volumes throughout my tenure.• Enriched the customer experience to an unparalleled standard, culminating in a regional Net Promoter Score (NPS) achievement of 98%, affirming the utmost dedication to customer delight.• Pioneered the implementation and effective management of Business to Business (B2B) initiatives, successfully elevating B2B sales share to a commendable 15% of the organization's total sales during

Qatar

In this role, I have had the opportunity to make a meaningful impact on the lives of our customers through my commitment to excellence and dedication to providing top-notch service. From answering phones with professionalism and responding to customer inquiries and complaints to researching information and following up on complex customer issues, I have always put the needs of our valued clients first.I have also had the chance to showcase my problem-solving skills by handling and resolving customer complaints related to product sales and customer service issues. In addition, I have consistently provided customers with in-depth information about our organization's products and services, always striving to exceed their expectations.Furthermore, I have utilized my strong organizational and communication skills to identify and escalate priority issues to high-level management through the use of Siebel CRM. I have also effectively routed inbound calls to the appropriate resources using the AVAYA call system and have consistently kept thorough and accurate call notes and call reports using the REMEDY system.

Bachelor'S Degree, Marketing/Marketing Management, General, Honours Class Ii

Higher National Diploma, Business Administration And Management, General, Merit

BTECH - Higher National Diploma (HND)