• Project Management and Support• Firewall Configuration• Cisco Switch Configuration• Cisco WAP Configuration• Client Office Relocation• Workstation Migration• Network Documentation

• Interact with provide tech support for 200+ clients via phone, remote (Bomgar) & onsite visit• Administer and maintain DC, Exchange 2003/2010, Terminal, BES, File and Print servers• Block or filter spam email on a user or company wide level using Barracuda Firewall• Configure and maintain VPN and Policy rules on Watchguard Fireboxes• Troubleshoot onsite LAN/Wireless issues then provide explanation & consultation to clients• Research, evaluate PC hardware and software based on client’s specific needs• Present formal and informal training to customers.• Configure, Install, Maintain, Troubleshoot, Clean, Repair PCs as needed• Install and manage local Antivirus servers such as Symantec Endpoint and ESET Console• Track, document and prioritize trouble tickets using Autotask• Provide after hour support as per on call schedule.

• Administer and support 80+ users in a Microsoft Active Directory domain infrastructure• Provide support for all levels of user including VPs and SVPs• Provide IT support for all offsite presentations, courses and events for all high level clients• Manage and support Exchange, File, DNS, and Antivirus servers• Monitor and maintain Internet/VPN connectivity between US and UK centers through Watchguard Fireboxes• Prepared and updated manuals, instructions for new users within the environment.• Implement and administer St Bernard iPrism web filtering appliance• Implement and manage Avaya IP office system, voicemail, PRI, POTS lines• Researched, selected and coordinated the implementation of fractional DS3 circuit

• Provide tech support for 300+ staff and over 2000 students• Coordinated the implementation of a new phone and voicemail system (Inter-Tel) as well as the interconnection of new and old phone system for 4-digit dialing convenience• Implement Auto-Attendant and call center suite features for call management and quality assurance• Conducted training on new phone system for all staff• Manage and maintain all PTP and PRI Circuits for the institute, Panasonic DBS 567HD, Inter-Tel AXXESS phone systems and respective voicemail servers• Documented the network and telecom infrastructure using Microsoft Visio• Design, coordinate, manage all wiring for the institute