Omar Youssry, Pmp® Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Leading large and/or complex projects – for national/international customers.Project Management responsibilities throughout the entire project lifecycle.Resource allocation for projects.Project planning and steering toward milestones.Guiding the customer to best practice solutions.Proactively developing customer use of Pagero services.Presales.Business Analysis for new markets, countries, or services.Leading Workshops.Reporting and follow-up.Defining and refining internal processes.

United Arab Emirates

Multifaceted role encompassing consultative, analytical and leadership, functions in support of a high-performance environment to manage key accounts and maintain executive level relationships with key representatives, both political officials and administrative staff. Execute financial reporting and auditing, whilst streamlining reporting structures and contents to facilitate decision making.

Dubai, United Arab Emirates

Acheivements: As project manager in charge of the Middle East, leveraged project management expertise to simultaneously manage and drive multiple projects to successful completion. Employed relations and leadership expertise to establish and environment that is conducive to cross-cultural and cross functional collaborations to achieve collective goals and drive multiple projects to successful completion. Executed in-depth internal audits, risk assessments, and fraud investigations for over 15 clients in various sectors across the Middle East.Sectors: Tourism, FMCG, Financial Services, Real Estate, Construction and GovernmentCountries: Egypt, Saudi Arabia, and UAE

Notable Projects:PMO System Optimization Project:• Oversaw the management of an internal project aimed at enhancing the current project management system to include features that facilitate the automation within the PMO section.Dubai Familiarization (FAM) Trips Project: • Successfully executed the Familiarization (FAM) Trips Project in Dubai by establishing strategic partnerships with airlines and hotels whilst developing FAM trips calendar based on targeted industry and region to spread the trips along the year to maximize the cost benefit.• Successfully increased visitation numbers, engagement and tourist spending by developing and executing special Summer and Ramadan ProjectsDepartment Performance Management System Optimization Project:• Led the initiative to develop a customized solution that streamlines departmental performance management system by managing stakeholders’ needs to optimize user experience whilst cutting back on costs and time used. • Managed communications and liaised with the Implementation Consultant to ensure the maximization of the benefits of the customized solution. • Introduced the idea of implementing alpha and beta testing groups to gather feedback and make the necessary changes before launch.COVID-19 Updates Project:• Managed online COVID-19 updates during the start of the pandemic by acting as a medium between Dubai Tourism’s CEO, PRO, Disaster Committee, DHA and Dubai Media Office.• Introduced a process with a turnaround time between the content and publishing team after gaining all necessary approvals.

Cairo, Egypt

• Kept abreast of all new bank services, policies and products to provide prompt and accurate response to customer inquiries, while working closely with colleagues in other departments to promote and provide products on a needs-basis.• Provided premium customer service to clients to include financial difficulty and researching & resolving service-related problems.• Responded to customer inquiries, provided information on bank accounts, policies, products, and services.• Processed customer requests for services, reviewed and verified transactions to ensure proper processing according to established quality standards.• Ensured adequacy and accuracy of all reports that were subject to local, state, and federal agency review.