Matheus Miguel Email & Phone Number

- Reviewing all incoming community interactions on different social media platforms and communicating directly with players.- Responding to comments and player queries in a timely manner.Creating engaging content for social media.- Assisting the developer by forwarding them important information from all the issues you handle with customers.- Helping foster and maintain a safe and welcoming environment for a game community.- Moderating discussions and comments following set community guidelines.- Creating and updating corresponding documentation and reports as needed.

Building of persona, establishment and maintenance of tone of voiceSocial media management:• Twitter• InstagramSponsorship activationsGame coverage

Persona building and defining/maintaining tone of voiceSocial media management• Twitter• InstagramAnnouncements of new streamers, players, and sponsorsSponsorship activationsGame coverage

Assisted in the development of campaign execution on social media platforms, based on the concept previously defined by the marketing team.Analyzed which products and themes should be addressed each month, using reports from inventory and customer service, as well as ongoing campaigns:Products with slow sales in inventory;Commercial opportunities;Flagship products;Frequently asked questions;Opportunities (e.g., Fallen Morcego products);Matches of our esports partners, such as Imperial;Commemorative dates;Pre-schedule posts using a platform like Postgram and Etus;Creating a monthly calendar of social media posts;Developing themes and captions for the posts;Collaborating with the designer to create the necessary images and videos for the defined posts.Worked with partners (B2B) like Imperial Sportsbet.io.

Building of persona and definition and maintenance of tone of voiceManagement of the social media accounts for the clients Cruzeiro Esports, Corinthians E-Football, Corinthians Brawl Stars and KOEL:• Twitter• Instagram• TikTok• SpotifyAnnouncements of new streamers, players, and sponsorsSponsorship activationsGame coverage

Building of persona, definition and maintenance of tone of voiceManagement of the social media accounts for the client Flamengo Esports:• Twitter• InstagramSponsorship activationsGame coverage

I served clients as a freelance Social Media Manager, managing social media and small communities

Brasil