Develop and implement strategies and business plans to strengthen corporate relationships, address issues and concerns, and perform corrective measures when necessary.Building and maintaining positive relationships with organizations and partners, and identify opportunities for business growth.Develop and manage internal and external corporate communications.Oversee and manage complex projects within the organization, with a focus on organizational development and resource optimization. Coordinate with local and international stakeholders on key projects.Co-chair and take part in several group level committees.

Responsible for overseeing and managing complex projects within an organization. Played a critical role in planning, executing, and delivering projects on time, within budget, meeting the specified objectives. Key function areas included: • Project Planning and Strategy. • Team Leadership and Development.• Project Execution and Management. • Risk and Issue Management. • Stakeholder Management. • Change Management.

Support the CEO in overseeing and managing the operations of the company. Responsible for assisting the CEO in setting strategic goals, making critical decisions, and ensuring the overall success of the organization. My role included: • Decision-Making. • Operational Oversight.• Leadership and Team Management. • Corporate Communication. • Industry Engagement. • Performance Evaluation.

Led a team of 70+ to ensure efficient, high-quality patient centered interactions. Oversaw a broad range of patient access functions of the Outpatient Clinics and Primary Clinics where on average 18,000 patients were being registered per month. Identified and implemented best practices for Patient Access tasks management, including appointment scheduling, registration and preregistration processes, eligibility and benefits verification, financial counseling, cashiering and POS collection. Led process improvement and workflow standardization and optimization projects for the department, developed departmental policy and procedures, and created a performance and metrics-focused culture. Achievements in this role: • Set up registration areas for new clinics in OSC in accordance to the department requirements.• Continued process revision and enhancements. • Developed and maintained organized and accurate office system.• Took part in the Billing Committee responsible for introducing Insurance Schemes to the hospital.

A small to medium size center offering internet services back when internet connections were not easily obtained in homes, making internet centers very popular. W.G.I was strategically located in front of the University of Jordan, the biggest University in the country.I took care of every aspect of day to day operations in the center, including customer service, bookkeeping and maintenance.