Om Dwivedi Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Quickly transitioned to new team roles, immersing myself in the exploration of cutting-edge software development technologies and methodologies, including but not limited to .NET MAUI and DevOps. - In charge of overseeing ITSM Change Management, Release Management, and Incident Management for a high-performance IT environment hosting .NET applications. This involves meticulous planning, execution, and documentation to minimize disruptions and enhance overall system stability.- Providing Level 1 support for diverse applications, my dedication lies in promptly and effectively addressing user concerns, encompassing tasks such as troubleshooting, issue resolution, and ensuring a positive user experience.

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

At Capix, I redesigned the whole network with best possible server hardware up-gradation followed by software upgrade. Initially, my role was to migrate from SharePoint 2010 to SharePoint 2013. But it was my expertise and determination to explore new technology that lead me to emerge as IT administrator. I configured new servers with MS Server 2012 R2, Microsoft Exchange 2013, SQL Server 2016, Active Directory, IIS, SharePoint Server 2013. Finally, I developed a new website utilizing my web development skills in SharePoint Designer 2013 giving a new look to the company.★ Responsibility as Administrator - Analyzed, planned and implemented the proposed farm architecture plan for the new farm which incorporated Hardware and Capacity Planning, Best practices and Governance. - Worked on installation and configuration of Windows Server 2012 R2, SQL Server 2014 Enterprise, Microsoft Exchange 2013 Standard and SharePoint server 2013 Standard edition across a domain controllers (all 64 bit farm) - Microsoft Windows 2008 and 2012 Server. (Installing, configuring, Administering & troubleshooting). - Administered Active Directory, IIS 8.0. ★ Responsibility as Developer - Developed custom site templates - Developed custom web parts and workflows - Implemented Document Management using features such as Site Columns, Security, and Versioning. - Created and modified Master Pages and Content Pages in SP Designer 2013. - Created and customized Sub Sites, Team Sites, Blogs and Alerts based on company needs. - Customized the Master Pages, Layout Pages using features and deployed these features using WSP

Melbourne, Australia

As freelance web developer, I developed websites for wide range of industries like hospitality, automobile, sports, freight solutions, home décor. My preference was to emphasize on details and enhance user experience so that it increases the clients for the business. Apart from web development, I helped clients for designing flyers, posters, managing ad campaign utilizing my IT knowledge and learning designing software. Design and Develop Websites for small to medium scale business clients - Created custom designs based on clients requirement for a new look to the business online. - Customized the website using various Content Management Systems like WordPress, Joomla. - Provided full Hosting services - domain name registration, backup, server information, maintenance. - Developed e-commerce online stores with secured payment options.Search Engine Optimization of Websites for good ranking on search engines - Find more search keywords and incorporate in the website. - Create Meta titles, descriptions, keywords for the pages. - Create sitemaps for website. - Add Alt tags to the images for better search. - Assist clients for creating blogs, posts which can increase their ranking. - Manage social media to increase popularity in the locality.

Noida Area, India

★ Served as level 1 customer support for all the games of Electronic Arts (EA)★ Maintained a constant customer satisfaction score of above 90%● Resolved all types of game issues by handling 5 to 6 customers, sometimes up to 9 customers simultaneously contributing to the quality service during high times like game releases. ✔ Resolved technical issues by taking the ownership of the problem and provide step by step solution till it gets resolved. ✔ Escalated the payment and loss of rewards issues on priority basis to the manager for immediate solution. ✔ Convinced the customers to be patient for some ongoing issues till it get resolved by the company.● Presented excellence in service which handling two of the issues that lasted long for 8 hours continuously, finally solved; customers sent emails for appreciation with kisses and love.

Pune Area, India

★ Successfully completed 3 parallel projects to enhance productivity of the company.● Developed company’s first android application using PhoneGap technology to ✔ Add or search the specialists/doctors in the locality.✔ When searched, suggest best options with contact info and map locations✔ My role was to design and develop the app right from the scratch up till writing the code in HTML5, JQuery, and CSS3 and manage the database in SQLite. ● Created custom designs and (responsive) websites based on customer requirements including WordPress. ● Redesigned the front end and optimized the code of an ongoing database software increasing the speed by 2 times and reduced the errors by 30%.● Voluntarily manually tested and bug fixed biotechnology database software as a side project; identified more than 4000 bugs and saved 500 man hours.

Aurangabad, Maharashtra, India

I worked on ERP web solutions module with a goal to automate the existing manual process saving human efforts and time. The project involved full software development life cycle. I led the team for the whole project life cycle and achieved the goals within the time-frame. Some of my key responsibilities are - designing the format for data collection - conducting meetings with high officials to gain the knowledge of existing process - reporting to the manger with solution and create short goal for the team - programming the forms of the module within ASP.NET using C# in Visual Studio 2010 - Designing SQL scripts to fetch the data from database in SQL Server 2008. - Monitoring the whole progress till the delivery of module with report. ● Module automated the whole process substantially decreasing human efforts and processing time by 80%.

Master Of Information Technology (Advanced), Games Design, 5.25 On A Scale Of 7

Activities and Societies: QUT Connect Volunteer, QUT Campus Life Volunteer, Brisbane International Game Developers Association, QUT Game.

Bachelor Of Technology (B.Tech.), Computer Science, 77 On A Scale Of 100

Activities and Societies: KALAVISHKAR2K'9 - Annual Cultural Fest, Member of college's national level technical symposium, Technical poster.

Advanced Diploma, Business Administration And Management, General