Omar M. Email & Phone Number

Kingston, On, Ca

Kingston, Ontario, Canada

Developing meaningful dashboards by gathering, analyzing, and modeling Census Data to improve the understanding of the socio-economic demographics of the City of Kingston, aiming to deliver data-driven insights.

Kingston, Ontario, Canada

As a Customer Experience Associate, my duties include:- Maintaining an organized and visually appealing retail environment, ensuring shelves are neatly arranged, products are well-stocked, and prices are accurately displayed.- Taking part in recovery activities by swiftly restoring and organizing merchandise and displays to maintain a consistently neat and appealing shopping environment for customers.- Ensuring a safe environment for everyone by keeping all areas under my responsibility clean. Moreover, I proactively address and mitigate potential hazards, taking anticipatory measures to guarantee the well-being and safety of both customers and colleagues.- Welcoming customers at the entrance, offering assistance, and providing information on where the products can be found, I maintain a tidy and organized entrance area, contributing to a welcoming environment. Additionally, I serve as a security layer by attentively monitoring entry points, ensuring a safe and pleasant shopping atmosphere for all.- When required, I am tasked with providing support to various departments within the store, including OMNI channel, cashiers, and the dairy and frozen sections. This versatility allows me to contribute effectively to different facets of store operations, ensuring a smooth and collaborative workflow.- Capable of accomplishing tasks with minimal or no supervision.

Mexico City Area, Mexico

Customer Support Engineer at Cisco TAC - LAN Switching Team

Mexico City

Worked as a Customer Support Engineer for USA, Canada, and Europe for Cisco products. Worked for the Switching, Routing and Security teams. I also worked in the Budapest TAC for 3 months in a special project when the Budapest TAC was opened.

Mexico City, Mexico

Worked in the Carrier Support area collaborating with customers from Latin America. I was responsible of solving problems related to IP, ATM and VoIP in the Nortel Multiservice Switch (MSS and Media Gateway) 7000, 15000 and 2000 series and in the MDM.

Mexico City, Mexico

Customer Support Engineer for Cisco products at Switching, Security and Routing teams.

Ontario College Graduate Certificate In Business Analytics, Business Analytics

Activities and Societies: Volunteer at the SLC Investment and Trading Club and the BDAI Club.

Compurter Sciences, Major

Activities and Societies: Athletics team Bachelors in Informatics

Education record