As a Co-Founder of Parallels (aka Odin, SWsoft) I have led cross-cultural teams for over 20 years. I am a hands-on leader with experience in designing, architecting, building and supporting Odin Automation - a complete Cloud Service Provider platform with over 200 customers, including 50 of the top worldwide telcos and the largest service providers worldwide. I am recognized for successfully handling challenging customer escalations, listening to and actioning customer feedback, building trust among technical staff, product managers and C-level executives, and establishing and maintaining fruitful relationships with customers and partners. My leadership style inspires loyalty as evidenced by low turnover (<5%) and strong employee engagement scores in surveys. Odin Automation automates provisioning, service configuration, customer self-management, mediation and rating, billing and reconciliation for cloud solutions including IaaS and SaaS options, thereby savings operational costs for providers. The billing solution enables multi-currency, rating, multi-tier resellers capabilities, subscription and pay-as-you-go models.Odin Automation uses APS (www.APSstandard.org) a Parallels- designed cloud services integration standard that connects hundreds of ISVs, thousands of services providers and millions of end-users. The APS Catalog of cloud service connectors – implemented by Parallels and later expanded by Ingram Micro as well as by dozens of independent ISVs and System Integrators includes more than 400 services such as AWS, Microsoft Office 365, Google Cloud, Microsoft Exchange, DropBox, Symantec, Kaspersky, McAfee, and Trend Micro.Odin Automation customers such as KPN (Netherlands), Telstra (Australia), Telecom Italia now TIM, Telefonica, America Movil (with its properties in Latam including Telmex, Clara Columbia, Claro Argentina and 16 more countries), Telenor, Charter and CenturyLink in USA, Starhub in Singapore, TMnet in Malaysia, and SFR in France.