Ö. Berk Kaya Email and Phone Number
I have a Bachelor's degree in Metallurgy and Materials Engineering from Istanbul Teknik Üniversitesi, and I am fluent in Turkish, German, and English. I am currently working as an E-Commerce Manager at Front Row Germany, where I develop and execute comprehensive E-commerce strategies aligned with business objectives and industry trends. My core competencies include market research, website optimization, data analytics, client relationship management, and cross-functional collaboration.In my previous roles at Amazon, I gained valuable experience in managing the shoes category in Fashion, executing activities of selection, buying, forecasting, pricing, profitability, business analysis, and marketing. I also recruited and onboarded new vendors, helped them integrate their catalog data into Amazon's tools, and conducted financial analysis of business opportunities. I am passionate about E-commerce and its potential to create positive impact for customers, vendors, and society. I am motivated by learning new skills, solving complex problems, and working with diverse and talented teams. I believe I can bring a unique perspective and experience to the organization, as well as a strong work ethic and a growth mindset.
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E-Commerce ManagerFront Row Germany Aug 2023 - PresentHamburg, Germany• Develop and execute comprehensive Ecommerce strategies aligned with business objectives and industry trends.• Conduct market research to identify emerging trends, competitive landscapes, and consumer behavior for informed decision-making.• Optimize website performance and enhance user experience to increase conversion rates and drive business growth.• Utilize data analytics to monitor KPIs and provide actionable insights for continuous improvement.• Cultivate and maintain strong client relationships, acting as a trusted advisor and understanding unique business needs.• Collaborate with cross-functional teams to ensure seamless integration and execution of Ecommerce initiatives. -
Account ManagerAmazon Feb 2023 - Aug 2023• Governing shoes category in Fashion.• Executing activities of selection, buying, forecasting, pricing, profitability, business analysis and marketing.• Managing a set of strategic vendors, their contracts, and day-to-day relationships.• Collaborating with vendors to improve their operational excellence and supply chain.• Managing brand growth on Amazon focusing on key inputs to drive the long-term success of each business.Conducting financial analysis of business opportunities to drive sales and revenue. -
Mass Vendor Recruitment Catalog LeadAmazon Apr 2022 - Feb 2023• Identify, prospect and reach out to new vendors;• Recruit new vendors and make their selection available on the website. In close coordination with the existing teams, you will drive new vendors through all the on-boarding phases, up to their shipments to Amazon warehouse.• Help to develop and improve the recruiting and on-boarding processes, assist in removing any technical blockers and identifying technical improvement areas.• Help new vendors to integrate their catalog data into Amazon´s tools; he/she will master Amazon’s internal tools and support vendors on how to use these;• Plan, conduct, deliver and report analyses to understand the performance of recruited vendors;• Report on selection growth and other metrics to relevant stakeholders.• Identifying and fixing process gaps and use of small scale automations, technology to increase productivity or drive process simplification -
Selling Partner Support AssociateAmazon Mar 2021 - Apr 2022• Supporting Amazons Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat)• Managing high volumes of inbound and outbound calls, emails and chats in a timely manner• Identifying customers’ needs, clarify information, research every issue and providing solutions• Exemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact.• Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc.• Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.• Ability to troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors• Attend training sessions, and learn product details and key selling points of products and technologies. SPS participates in several initiatives to increase Seller listings and updates of catalogs in advance of peaks -
After Sales Service/ Technology InternBsh Home Appliances Group Jun 2019 - Jul 2019Kartal -
Laboratory Internİstanbul Teknik Üniversitesi Apr 2019 - May 2019Maslak Mah., İstanbul Province, Turkey -
InternArçelik Global Aug 2017 - Sep 2017Eskisehir, Turkey
Ö. Berk Kaya Education Details
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Metallurgy And Materials Engineering
Frequently Asked Questions about Ö. Berk Kaya
What company does Ö. Berk Kaya work for?
Ö. Berk Kaya works for Front Row Germany
What is Ö. Berk Kaya's role at the current company?
Ö. Berk Kaya's current role is E-commerce Manager at Front Row Germany | Ex-Amazon.
What schools did Ö. Berk Kaya attend?
Ö. Berk Kaya attended İstanbul Teknik Üniversitesi.
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