Omer E. Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

• Technology designing, planning, optimization and investment for Turk Telekom Group corporate services (New Generation Voice, IP Centrex, Volte , Wifi Calling, Sip Trunk, Soft switches, Session Border Controller, Broad Band Telephony Platforms, IMS Core Network )• Understanding user needs and work with all the necessary departments to create product potfolio alive with P&L responsibility,• Providing the product’s vision, create technical roadmap align with business plan and drive its execution in targeted timeline.• Manage and mentor Product Management team. Handling team’s performance, budget.• Lead requirements, performing bechmarks and determining technical needs for responsible product portfolio.• Responsible to develop new patnerships & vendor processes and negotiation process of the 3rd Parties for each product vertical.• Service SLA Performance Management; Understanding of end customer requirements defined by Products & Marketing, Delivery of Customer Satisfaction SLAs/ KPIs

Istanbul, Turkey

• Prepare presentations on project initiatives for mid and upper-level management on a regular basis. • Responsible for the whole product life cycle, defining and scheduling the delivery of high quality output in line with business requirements and priorities. • Assist in the development of product & platform positioning, feature development roadmap, and service requirements.• Ensuring that feature/product implementation satisfies customer needs and expectations• Work hands-on with development, QA, designers, business, marketing and sales teams to successfully design, build, an deploy new product features• Deliver business and product requirements documentation, feature prioritization and use-cases. In case Re-prioritise, expand and more clearly define the product backlog.• Identify market trends, perform competitive analysis, and assess impact/opportunities for all responsible product initiatives (Coorporate SMS, VIP SMS, Bulk MMS etc)

Istanbul, Turkey

• Responsible to handle analysis of innovative technologies, trends and industry developments to identify new business opportunities. • Performing feasibility studies, writing business requirement cases, • Transforming business requirements to technical requirements and creating analysis documents to make development teams more efficient.• Managing the end-to-end cycle of online projects and coordinating & collaborating with the in-house or external e-technology teams, • Being responsible for application development, monitoring and testing, • Service owner of Mobile Value-Added Messaging services & products including, SMSC, Bulk SMS platform with business & system analysis, capacity planning, service design and developing roadmap• The product / service / solution weekly reporting , creating presentations and documents, • Defining the needs of Product / service / solution , identify development requirements and lead the necessary actions. • Maintain an excellent relationship and develop focused and productive alliance with marketing team to achieve revenue & sales targets, • Assist the team in Opex improvement projects, • Drive all product analysis processes by defining KPIs and ensure measurability.

Istanbul, Turkey

• Responsible to handle Transformation of Corparate Customer and Partner experience requirements into technology SLAs and KPIs• Define, analyse and manage Corporate Customer and Partners solution and services SLAs/KPIs• Manages to create Corporate Customer and Partners SLA/KPI trends and performance reports • Facilitation of customer satisfaction surveys• Leadership of Corporate & Emerging Solutions SLA/KPI meetings• Corporate Customer and Partners Customer Advocacy• Create and manage process architecture for Corporate & Emerging Solutions Department

Istanbul, Turkey

• Manage applications and services availability directly with the targeted service level agreements • Detect and resolve problems with correct support resources as quickly as possible within committed SLA frames • Improve applications’ performance by sizing in coordination with Infrastructure Planning• Assure deployment of new applications or upgrades with high quality standards • Manage the customer complaints as 2nd Level Support and assure customer satisfaction with the quality of service • Proactively perform day to day administration activities of applications • Manage vendors to get proper support according to contracts and arrange periodic meetings• Track the issues regarding in-house applications with Solution teams and establish proper communication path with them • Perform operational acceptance and integration of changes regarding applications tested by IT test team or vendors • Report and document on the service level indicators related to the operating systems

Azerbaijan

• Acting as SPOC (Single Point of Contact) for all Telenity products&applications (IVR, SMSC, MMSC, Pay4me, DBSME, OCMP, WRMS, Voice Mail, Smart Alert, Nagios Alarm Server) in Azercell site and handles vendor managements process between Telenity and Azercell• Responsible for high quality customer care on Azercell site and resolve all type of custormer problems.• Performed international&local support by resolving problems reported from customers.• Scheduled work orders and prepared staffing for specific customer projects• Mainly took part in projects about VAS services, implement software or change the configuration, test the system functionality and apply & rollout to the production systems.• Upgrade the system / Update the software on the test system, test the system functionality and apply & rollout to the production system.• Worked together with the Ericsson team and performed troubleshooting for customer problem.• Provide 7x24 emergency support

• Head of the G Area (one of the biggest brown coal mine in Middle East) in Electronic Systms Area at PARK Technics in Ankara • Lead a group of people working in 3 shifts a day who are responsible for maintenance and test services of electric and electronic systems in G area • Handle to set up the operational team to determine and fix the problem in case of emergency in G area. • Provide daily operational reporting and creating duty cycle for owned department.

Master, Mba (Business Administration)

Bachelor Of Science, Electrics&Electronics Engineering

Education record