Omer E. Email & Phone Number

Istanbul, Turkey

• Technology designing, planning, optimization and investment for Turk Telekom Group corporate services (New Generation Voice, IP Centrex, Volte, Wifi Calling, Sip Trunk, Soft switches, Session Border Controller, Broad.
• Understanding user needs and work with all the necessary departments to create product potfolio alive with P&L responsibility,
• Providing the product’s vision, create technical roadmap align with business plan and drive its execution in targeted timeline.
• Manage and mentor Product Management team. Handling team’s performance, budget.
• Lead requirements, performing bechmarks and determining technical needs for responsible product portfolio.
• Responsible to develop new patnerships & vendor processes and negotiation process of the 3rd Parties for each product vertical.

Istanbul, Turkey

• Prepare presentations on project initiatives for mid and upper-level management on a regular basis.
• Responsible for the whole product life cycle, defining and scheduling the delivery of high quality output in line with business requirements and priorities.
• Assist in the development of product & platform positioning, feature development roadmap, and service requirements.
• Ensuring that feature/product implementation satisfies customer needs and expectations
• Work hands-on with development, QA, designers, business, marketing and sales teams to successfully design, build, an deploy new product features
• Deliver business and product requirements documentation, feature prioritization and use-cases. In case Re-prioritise, expand and more clearly define the product backlog.

Istanbul, Turkey

• Responsible to handle analysis of innovative technologies, trends and industry developments to identify new business opportunities.
• Performing feasibility studies, writing business requirement cases,
• Transforming business requirements to technical requirements and creating analysis documents to make development teams more efficient.
• Managing the end-to-end cycle of online projects and coordinating & collaborating with the in-house or external e-technology teams,
• Being responsible for application development, monitoring and testing,
• Service owner of Mobile Value-Added Messaging services & products including, SMSC, Bulk SMS platform with business & system analysis, capacity planning, service design and developing roadmap

Istanbul, Turkey

• Responsible to handle Transformation of Corparate Customer and Partner experience requirements into technology SLAs and KPIs
• Define, analyse and manage Corporate Customer and Partners solution and services SLAs/KPIs
• Manages to create Corporate Customer and Partners SLA/KPI trends and performance reports
• Facilitation of customer satisfaction surveys
• Leadership of Corporate & Emerging Solutions SLA/KPI meetings
• Corporate Customer and Partners Customer Advocacy

Istanbul, Turkey

• Manage applications and services availability directly with the targeted service level agreements
• Detect and resolve problems with correct support resources as quickly as possible within committed SLA frames
• Improve applications’ performance by sizing in coordination with Infrastructure Planning
• Assure deployment of new applications or upgrades with high quality standards
• Manage the customer complaints as 2nd Level Support and assure customer satisfaction with the quality of service
• Proactively perform day to day administration activities of applications

Azerbaijan

• Acting as SPOC (Single Point of Contact) for all Telenity products&applications (IVR, SMSC, MMSC, Pay4me, DBSME, OCMP, WRMS, Voice Mail, Smart Alert, Nagios Alarm Server) in Azercell site and handles vendor managements.
• Responsible for high quality customer care on Azercell site and resolve all type of custormer problems.
• Performed international&local support by resolving problems reported from customers.
• Scheduled work orders and prepared staffing for specific customer projects
• Mainly took part in projects about VAS services, implement software or change the configuration, test the system functionality and apply & rollout to the production systems.
• Upgrade the system / Update the software on the test system, test the system functionality and apply & rollout to the production system.

• Head of the G Area (one of the biggest brown coal mine in Middle East) in Electronic Systms Area at PARK Technics in Ankara
• Lead a group of people working in 3 shifts a day who are responsible for maintenance and test services of electric and electronic systems in G area
• Handle to set up the operational team to determine and fix the problem in case of emergency in G area.
• Provide daily operational reporting and creating duty cycle for owned department.

Master, Mba (Business Administration)

Bachelor Of Science, Electrics&Electronics Engineering

Education record