Team Lead
Current• Led end-to-end project management for Fintech implementation projects, from project initiation to closure, ensuring adherence to scope & timeline.• Managing implementation project resources, including internal team members, contractors, and third-party vendors, to allocate tasks effectively and optimize project delivery.• Facilitate agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and sprint reviews to ensure timely delivery of implementation projects.• Serve as the primary point of contact between development teams, stakeholders, and clients, providing regular updates on project status and addressing any issues or concerns.• Supervising and guiding support team members, ensuring they are motivated, well-trained, and meeting performance goals.• Promoted a culture of continuous improvement by facilitating retrospective meetings and encouraging team members to identify and implement process enhancements.• Leveraged retrospectives to celebrate successes and address challenges.• Delegating responsibilities and tasks to team members based on their strengths and expertise.• Conducting regular performance reviews and provide constructive feedback for improvement.• Ensuring the team is focused on delivering excellent customer service and satisfaction.• Effectively communicating with customers, addressing their concerns and providing timely updates on issue resolution.• Continuously analyzing and optimizing support processes to enhance efficiency and effectiveness.• Establishing a feedback loop with other departments, especially the product development team, to convey customer feedback and contribute to product improvements.
