• Led end-to-end project management for Fintech implementation projects, from project initiation to closure, ensuring adherence to scope & timeline.• Managing implementation project resources, including internal team members, contractors, and third-party vendors, to allocate tasks effectively and optimize project delivery.• Facilitate agile ceremonies including sprint planning, backlog grooming, daily stand-ups, and sprint reviews to ensure timely delivery of implementation projects.• Serve as the primary point of contact between development teams, stakeholders, and clients, providing regular updates on project status and addressing any issues or concerns.• Supervising and guiding support team members, ensuring they are motivated, well-trained, and meeting performance goals.• Promoted a culture of continuous improvement by facilitating retrospective meetings and encouraging team members to identify and implement process enhancements.• Leveraged retrospectives to celebrate successes and address challenges.• Delegating responsibilities and tasks to team members based on their strengths and expertise.• Conducting regular performance reviews and provide constructive feedback for improvement.• Ensuring the team is focused on delivering excellent customer service and satisfaction.• Effectively communicating with customers, addressing their concerns and providing timely updates on issue resolution.• Continuously analyzing and optimizing support processes to enhance efficiency and effectiveness.• Establishing a feedback loop with other departments, especially the product development team, to convey customer feedback and contribute to product improvements.

 Platform Migration from another processor (DCB Canada) to i2c Platform.  Business Analysis and Solution workarounds against new business requirements for existing client's base.  Card Programs reviews with involving internal/external stakeholders for post UAT clients.  On demand card product review workshops for the card program managers.  Implementation setup and reviews for new Clients.  Creation of custom pilot setups and customized demos based on the target perspective.  Review of the new/change mandates for different payment networks e.g. ACH.  HSM (PVKs, CVKs, PEKs etc) Keys definition in the system.  Ensured that configurations on UAT/sandbox/production are sync for the customers.  Researches, reproduces, and resolves technical issues reported by customers.  Providing trainings to the new hires as part of new hire buddy program.  Client technical trainings for the newly on-board clients against different products.  Managing resources to attain the Task and Goals.

 Weekly Reporting of the incident log system to the higher management. Provide 2nd line support to 1st line support team. Resolving Client/internal logged issues. Providing technical support services to internals (inter-departmental) and externals (clients) via different communication channels like MS Teams, Jira and Ticketing System. Root cause analysis of the issues reported by the clients and fixing (if possible), plus escalation of issues to the concerned departments/stakeholders. Remote Product Training, certifications & troubleshooting. Administration of in-house ticketing system for internal/external users. Preparing/escalating regular progress reports to higher management. Researches, analyzes and troubleshoots to diagnose and resolve technical problems. Handling Client calls for product info. & Technical support. Preparing/escalating regular progress reports to higher management. Assisting in the planning and coordination of application debugging, testing, modification, configuration analysis, network analysis, and general troubleshooting of databases and applications.

Had an experience of working as a Full Stack Developer in a project based environment. Worked on PHP frameworks like Laravel & CodeIgniter. Front-End development experience includes working with HTML, CSS, Bootstrap, JQuery & JS. Worked on two major applications during this experience.A Real-time Project Management System, made for the organization's internal use.A client's Portfolio Portal, made for the organization's internal use.Also did automation for several organizational activities.

I have a working experience in the Aurelian Solutions as an Internee for a span of 6 weeks as a back end game developer.