• Accurately document incidents and maintain comprehensive records.• Effectively utilize CRM software and other IT tools to manage customer data, track interactions, and generate reports.• Collaborate with cross-functional teams to achieve common goals and resolve complex issues.• Employ IT systems, including AWS virtual machines, to effectively diagnose and resolve customer issues.• Effectively handle inbound calls, emails, and other communication channels to provide timely and accurate customer support.

• Provided efficient and timely delivery services to customers across various locations in Budapest, Hungary.• Utilized advanced routing and navigation tools to optimize delivery routes and ensure timely order fulfillment.• Maintained a high level of professionalism and customer service while interacting with clients during the delivery process.• Managed order logistics, including order tracking, pickup, and drop-off, to ensure smooth and accurate delivery operations.• Maintained accurate records of deliveries, invoices, and receipts for administrative and financial purposes.

• Assisted with day-to-day operations, working efficiently and productively with all team members.• Demonstrated strong organizational and time management skills while managing multiple projects.• Successfully executed administrative tasks with a high degree of accuracy and efficiency, demonstrating the ability to handle sensitive information with discretion. • Provided basic IT support, including troubleshooting printer, fax, and computer issues, ensuring smooth office operations.• Managed incoming emails, ensuring timely responses and communication with internal and external stakeholders.

• Developed strong curriculum development and implementation skills.• Prepared and implemented lesson plans covering required course topics.• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.• Cultivated exceptional interpersonal and communication skills through group activities and individual interactions.• Demonstrated proficiency in information gathering and analysis through lesson planning and student assessment.

• Developed through planning and implementing complex lessons.• Cultivated through interactions with students, faculty, and administrators.• Gained from managing multiple projects with specific deadlines.• Demonstrated through delivering lectures on technical subjects.• Proven ability to quickly master new subject matter.