Managed a team of 22 individuals across two different offices. Included podiatrists, physical therapists, surgical coordinators, medical assistants and front desk associates.

Managed several different Covid vaccination sites as a consultant with Affiliated physicians for the New York City department of Health.

Practice manager of three outpatient facilities across New York City.

Responsibilities:•Responsible for operationally and administratively managing the departments of Neurosurgery, Neurology, Pain management and Rehab along with 14 exam rooms and 2 procedure suites that compromise the Center of Comprehensive Spine Care. Accomplishments:•Achieved a cost savings of $100,000 dollars on staffing, by looking at both clinical and operational needs. •Attained an equipment’s savings of $12,000 dollars for 6 recover chairs for the departments of Pain and Rehab.•Oversaw and budgeted the installation of cabinets within our OR, relieving clutter and opening up much needed space. •Reallocation of all invoices to the appropriate funds, PO and departments. •Reduced overall expense of supplies from an average rate of $5000 dollar spent every month to $4000 dollars spent every 2 months. •Maximizing utilization of 14 exam rooms across 23 providers throughout the week to an average of 100 visits a day including procedures, which is a total of 11 additional visits per day in comparison to our average of 89 visits per day in the year of 2017. •Implementing lean methodology towards the EPIC encounters process of patient and surgical coordinators sending encounters to the NPs•Mapped out workflow of encounters process, obtaining authorizations, coordination of care among the four specialties, medical assistants work and spine center call tree.

Responsibilities: •Supervises non-clinical/clinical staff to ensure: accurate daily co-payment collection, including cash, checks and credit card payments; verification of capitation and eligibility of services occurs as needed; timely completion of tasks in work queues and work lists. •Provides appropriate training and mentoring to ensure that ACP standards and KPIs are achieved in the scheduling of appointments and facilitation of patient services through telephone, e-mail, and direct patient contact. Ensures schedule optimization and utilization. Monitors appropriate use of appointments• Conducts regular training with staff to provide updates on facility and corporate changes. Provide a forum for open communication and problem resolution in order to optimize work flow efficiencies. Reviews and communicates information and potential solutions regarding patient satisfaction, risk, and operating issues to the staff.•Administers/monitors time and attendance for staff; reviews and approves requests for paid time off. Processes/reviews payroll to ensure compliance with E-Time policies and procedures; addresses any deviations. Runs and monitors overtime reports to maintain budget. •Identifies and resolves patient-related issues, within guidelines and in a timely and courteous manner. •Provides management with accurate and timely reports and maintains logs, reports, and records in compliance with organizational guidelines. Collaborates with credentialing during physician onboarding process.•Works to ensure equipment and facilities are safe and clean, and non- medical equipment is operating properly. Initiates non-clinical supply orders and assists in the controlling of operating expenses.•Assists in the hiring and general orientation of staff; provides work direction, assigns schedules, and conducts on-the-job training. Monitors and evaluates performance, and recommends personnel actions, such as acknowledgement, commendations and disciplinary actions.

Responsibilities:• Managing a $1.3 million system-wide centralized call center (AMAC), resulting in a $400,000 operational cost savings.•Assisting different departments in raising volume and revenue for each and every service by developing business plans. Done so by managing tools such as Germane, Crimson and Craneware to identify trends and opportunities within all clinical areas of the hospital. • Monitoring and updating all business development, outreach and ambulatory care projects for hospital wide initiatives. • Assisting outreach department by organizing different community events as well as trying to improve public relations with community and its leaders. • Monitoring patient Internet referral information system (IRIS) to improve efficiency, patient access and communication between disciplines. • Issuing/completing RFPs Accomplishments: Developed business plan for hire of Ambulatory care director Developed business plan for implementation of Critical Care Consultative service for hospital.•Developed business plan for additional chair within Ophthalmology unit, which in turn lead to a $47,500 per month additional revenue collected/$570,000 for total year. • Driving all aspects of rebuild of both dental and oral surgery programs along with clinical integration with North Shore/LIJ. • Driving all aspects of building a new satellite FQHC site within Hempstead. • Playing lead role on implementation of PET CT scan within hospital • Help implement senior concierge service for NUMC patients. • Helped improve patient experience as member of LEAN RIE for Elmont health center (FQHC) by identifying waste and eliminating it, controlling patient flow, creating visual management and a standard of work.• Process owner of LEAN RIE dealing with appropriately delivering messages to physicians in order to improve patient satisfaction, relationship between provider/patient as well as fulfilling PCMH requirements. • Earned Green Belt LEAN

Responsibilities: •Will be teaching Health care issues for Undergrad Senior Science majors at Stony Brook University during the fall semester of 2015 beginning this August.

Responsibilities:• To engage in a professional training opportunity by working alongside medical students, physicians, nurses, and other professionals who hold similar interests.• To sharpen the skill sets and knowledge base in the areas of administration, management and operations and develop leadership skills.Accomplishments: • Created and supervised the distribution of a patient satisfaction survey across the institution. Was able to identify common concerns of patients and shared this data with LEAN on how to improve our patient experiences. • Conducted a parking analysis of NUMC along with its competitors (Winthrop, South Nassau, Stony Brook and North Shore Manhasset). Results helped operations make an investment of 2 million dollars to create a new 2 story parking lot for staff so we could alleviate parking issues for everyone. • Assisted in ambulatory survey within pediatric clinic for patient flow. Found that patients were waiting extended amount of time to be seen by provider. Data was presented to leadership where decision was made to redesign the patient flow and shorten length of visit. • Member of team assigned to redesign cancer unit. Was able to implement new patient flow, which resulted in shorter visits. Identified an issue within billing of drugs which in turn lead to operations hiring outside consultant to resolve issue. • Member of patient care committee, which was responsible for educating all staff on how to better treat patients and their families.• Recruited and oversaw administrative intern, who eventually was hired for the LEAN team. • Helped operations with auditing hours of Long Beach Hospital staff during Hurricane Sandy.• Helped in redesigning the uninsured new patient visit.

Client Service Associate for GNYHA Group purchasing organization, Innovatix. Innovatix a subsidy of GYNHA, is the nation's largest group purchasing organization (GPO) serving the non-acute care marketplace, which helps thousands of Healthcare members throughout the United States and Puerto Rico achieve substantial savings on their daily purchases.Responsibilities: • Handling 250 members requests on a daily basis• Running analytical and contractual reports • Responding to members supply chain demands• Developing relationships with members, vendors and distributors• Being knowledgeable towards current health care market trends

A 460-bed Skilled Nursing Pavilion located in Commack, offers long-term care; short-term rehabilitation;subacute medical and post-surgical care; ventilator dependent care and hospice care.Responsibilities: • Support staff with day to day tasks and work on assigned projects Accomplishments:• Wrote Gurwins DNR, CPR, Health Care Proxy manuals and Patients Family rights/responsibilities handbook

A 325 bed facility located in Queens, offering an array of primary and specialty services to the community. Over 43,000 patients are treated in FHMC's Emergency Department, 42,500 patients are seen in the hospital's Ambulatory Care Center and 2,800 deliveries were performed at Flushing Hospital. Goal is to provide superior service to our patients and our community in a caring environment, while being the highest quality, most cost effective healthcare provider, responsive and sensitive to all.Responsibilities: • To complete a comprehensive internship within hospital setting • Understanding of different departments intricacies and how they operate• Attendance and comprehension of material presented at different meetings• Help administrative and clinical staff with decisions about providing qualitative healthcare as well as running the business efficiently. • Knowing facility rules and regulations and applying them• Understanding of plant operations as well as project management Accomplishments: • Gained vital knowledge on how a hospital is suppose to operate• Observed and understood the relationship between the clinical and administrative aspect to every department within the hospital and how both of them go hand in hand• Improved communication skills by attending different meeting and interacting with colleagues• Understood the relationship between patient, provider and administrator• Learned the importance of time, money, resources and how to allocate them

5 bed private PT office with three Physical therapists on staff along with four PT aides and two billing/administrative staff to accommodate the patients needs. Offers a range of rehabilitative as well as physical fitness services to individuals ranging from the age 4 to 80, plus. Ultimate goal is to promote functional restoration and rapid return to all previous activities.Responsibilities: • Assist Physical Therapist in implementing treatment plans• Design and implement specific personal training programs for clients • Facilitate communication between both patient and Physical Therapist • Maintaining cleanliness and safety of the facility • Assist the billing/insurance staff with day-to-day task • Review patients chart to see what type of treatment patients needs • Monitor patients and their specific exercise routines • Greet and escort patients to treatment roomsAccomplishments:• Earned certification as a personal trainer • Improved skill set in the area of billing and administration • Developed professional working relationships with staff and patients

A 10 bed private PT office with a comprehensive gym and three Physical therapists, one Physical therapy assistant, four PT aides and 5 administrative and billing staff. Treatment for Orthopedic / Sports /Neurological / Spinal / Osteoporosis Vestibular Rehab / Vertigo and Dizziness / Balance Retraining and offered extra services such as massage therapy as well as personal training sessions. Ultimate goal is to promote functional restoration and rapid return to all previous activities.Responsibilities:• Maintaining cleanliness and safety of the facility • Assist the billing/insurance staff with day-to-day task • Review patients chart to see what type of treatment patients needs • Monitor patients and their specific exercise routines• Greet and escort patients to treatment roomsAccomplishments:• Developed excellent communications skills • Established effective professional relationships with staff and patients• Helped with the rehabilitation of many different individuals and positively impacting their lives

Responsibilities:• Worked with children age 5 to 6 in groups of 15 to 30 • Assisted in scheduling the daily activities of the camp• Participated in family meeting to discuss the child’s behavior, participation and progress Accomplishments: • Improved skills to be an effective leader• Improved my knowledge of how to efficiently manage a program.

Responsibilities: • Organized practice drills • Managed equipment at home and during travel to away games • Recorded games for film exchange • Supervised workout sessions with the team• Assisted the athletic trainer in meal plans to meet player’s dietary needsAccomplishments:• Improved my teamwork skills • Established myself as a group leader• Refined my ability to multitask

Responsibilities: • Corresponded with insurance companies and patients• Submitted claims to insurance companies• Supported the billing staff with day-to-day tasks Accomplishments:• Recognized and learned that there is a complex business aspect to healthcare. • Developed an understanding of the relationship between the provider and the payor.